I spend every working day working with the ticketing industry and personally, I like the service.
It has it's problems but there isn't a single ticketing system, or exchange that will appease everyone.
There is clearly a cost StubHub have to recover to provide the service and make a profit - they also pay Everton for the commercial arrangement. That has to come from somewhere, just like if you buy a ticket from Ticketmaster, you'll pay a ridiculous booking fee.
As a buyer and seller, I've exchanged tickets and always at less than face value.
For me, the main positives;
* It guarantee's authenticity.
* It's easy and seamless. (Fans need to understand it's not StubHub's fault if there is queues at Everton's box office....)
People who use it and understand it (and not just the headlines and the exceptions), tend to appreciate it.
Headline: OMG tickets are going for £200!
Reality: One idiot seller has listed a ticket for £200 with the vast majority being sound.
Quick example;
Headline: People are buying season tickets and selling all 19 games!
Reality: No mate, they're not. The club would see this...
It's fashionable to cry about StubHub and the club will eventually relent when the arrangement in this cash rich world of football doesn't outweigh the PR nuisance.
So if it's not StubHub, what are the alternatives?
Bring it in house?
This is what Man City did, moved from StubHub to in house. Here’s how Man City work;
I think most season ticket holders would rather have the option to have the cash back on their ticket, than have it discounted on the next season ticket. I also understand that if you don't renew, you don't get the credit back.
So for me personally, I'd rather have our existing model with StubHub than a Man City in house model...
It has it's problems but there isn't a single ticketing system, or exchange that will appease everyone.
There is clearly a cost StubHub have to recover to provide the service and make a profit - they also pay Everton for the commercial arrangement. That has to come from somewhere, just like if you buy a ticket from Ticketmaster, you'll pay a ridiculous booking fee.
As a buyer and seller, I've exchanged tickets and always at less than face value.
For me, the main positives;
* It guarantee's authenticity.
* It's easy and seamless. (Fans need to understand it's not StubHub's fault if there is queues at Everton's box office....)
People who use it and understand it (and not just the headlines and the exceptions), tend to appreciate it.
Headline: OMG tickets are going for £200!
Reality: One idiot seller has listed a ticket for £200 with the vast majority being sound.
Quick example;
Headline: People are buying season tickets and selling all 19 games!
Reality: No mate, they're not. The club would see this...
It's fashionable to cry about StubHub and the club will eventually relent when the arrangement in this cash rich world of football doesn't outweigh the PR nuisance.
So if it's not StubHub, what are the alternatives?
Bring it in house?
This is what Man City did, moved from StubHub to in house. Here’s how Man City work;
- Any Seasoncard holder can release their home Premier League match seat for sale via the City Ticket Exchange
- Minimum seven days prior to the game or when the game is sold out, whichever comes first, any listed seat will be made available for sale
- If your seat sells, you will receive the equivalent funds for one-nineteenth (1/19, one Premier League fixture) of your Seasoncard price*, to be used as credit towards the purchase of your 2018/19 Seasoncard
- There are no additional fees for selling your seat and you will retain all of your Seasoncard ticket points.
- Please note that City Ticket Exchange closes three hours before kick-off on a Premier League matchday, so if you have listed your ticket for trade and it hasn’t been sold, you can still attend that day’s match.
I think most season ticket holders would rather have the option to have the cash back on their ticket, than have it discounted on the next season ticket. I also understand that if you don't renew, you don't get the credit back.
So for me personally, I'd rather have our existing model with StubHub than a Man City in house model...