Where to start.
My sister works as a 'low level civil servant' in Liverpool and the incidents she tells me about some of her fellow workers and how they deal with claims. Well let's say, if you think there are not rotten apples in Newcastle and Liverpool then you are deluded. 'I can't be bother to phone to check' (her quote of one 'low level civil servant - who aren't on minimum wage), resulting in a payment delay.
Secondly, the devious nature over sanctioning people, of some 'low level civil servants - not on minimum wage - over Universal Credit is, and still is, acts against workers - something the PCS claims to be for.
Thirdly, the Newcastle office is not understaffed or has work load issue - confirmed by the regional PCS office. The only way they can be 'understaffed' at the moment is because 1400 staff have been seconded to work on Universal Credit claims to claw back money for the government.
Meet the secretive DWP ‘hit squad’ trawling through Universal Credit claims
I assume left wing and Labour voters. And why isn't Mark Serwotka shouting from the rooftops about this secondment?
Lastly, the experience of what some 'low level civil servants' did and still do over sanctioning people on Universal Credit - government orders to create a hostile environment -doesn't fill me with confidence that they will act against any directive of their office managers - directed to do by government -who forced the implementation of the hostile Universal Credit sanction regime, that penalised the working class.