Again, where to start.There are bad apples in every office. I worked with a few people myself who were less than friendly on the phone but all did their jobs properly.
In terms of sanctioning, I don’t agree with it, or the way it’s implemented but this is not the fault of civil servants and is the fault of the government implementing their rules.
You are way off in laying the blame at the door of the staff and insinuating their taking orders from the government. Your example of office managers taking directions from the government is complete nonsense.
Also, why do you keep putting the phrase low level civil servants in inverted commas like am some how wrong in telling you who will be carrying out the work?
I appreciate it must be frustrating for you not to have any money you are entitled to, I just know your anger is misplaced.
On the PCS though, now that’s an organisation in cahoots with the government.
'Bad apples in every office but did there job properly'? What? 'I can't be bothered phoning', that resulted in a delayed payment is doing their 'job properly'?
'Bad apples in every office but did there job properly'? What? Devious tactics used by low level civil servants so people would get sanctioned over not signing on. Is doing 'their jobs properly? Sanctions is a government directive. But how low level civil servants go about that is up to them. For example, sending out a letters by second class post the day before an afternoon signing on time,(the most common used tactic) informing them it's changed to a morning. Which meant in no way they could fill that obligation because the post wouldn't arrive until the next day, - sanctioned without any money.
And when they phoned up, about the sanction, they were not told there was an emergency payment they could claim- which was an obligation the low level civil servant should have told them they were entitled to, resulting in the person having no money to buy food. Low level civil servants were, and still are carrying out the government's hostile environment against those claiming state benefits. Who comes up with such deviousness is beyond comprehension. But low level civil servants did and still are doing these things. What are the PCS union doing? Nothing. Why? Sometimes people have to stand up to such government diktat and being in a union allows you to do that. But silence.
Of course I'm angry. How would you feel if your employer said, 'sorry you're not getting paid for this moths work'? How would you feel as an ex DWP employee if the government said, 'sorry but you're not receiving your pension until further notice? Interesting that the PCS are in dispute with the government over pensions. What would be the response if the government just ignored the PCS and didn't pay any new pension claims? I think the PCS would kick up a stink and union members would be angry. Maybe, the PCS should kick up a stink, and tell us, about why new pension claimants are not receiving their legal entitlement.