It's a fair point and I can't really argue with that.
I suppose if it were nationalised (or better services were able to be provided) maybe more people would use it? And if they did it would help alleviate crippling traffic that blights businesses in the south east?
Whatever the solution is though, I am deeply troubled as a tax payer paying exorbitant fees to these companies to run what amounts to a pretty appalling service where I live. There seems to be a complete lack of accountability, people have ended up losing jobs as a result of it and yet companies have made lots of profits off it. It is a South East issue which I appreciate not everyone will have a lot of sympathy for, but down this way mate it's a complete faff. I'm not sure nationalisation solves everything but serious changes are needed.