Feels like things have gotten significantly worse since they took over. Covid probably a contributing factor /excuse but the service has been slashed. No longer any direct trains from Chester /N Wales to London.Avanti are absolute scum of a company.
They're trying to increase profits by blaming their staff for cancellations / no over time.
I have to use them a lot sadly, we used to think virgin were bad but instead we've been given the worse of two evils.
I've had a refund issued which was never received - they're claiming it was sent so now I've had to send my statements over for Bank Account and Credit Card - pure making it difficult to receive an entitled refund.
Feels like things have gotten significantly worse since they took over. Covid probably a contributing factor /excuse but the service has been slashed. No longer any direct trains from Chester /N Wales to London.
Been down to London a few times in the past couple of months and the train I booked ceased to exist. Actually worked out better for me, as it allowed me to pick and chose trains on the day. But still, it's not a great sign. So bloody expensive too. I've started to go on the West Midlands train from Crewe. Far cheaper but an extra 40/60 mins.
I know who I believe.
Majority of tbe staff on strike already work 3 out of 4 Sundays a month,I know engineering works etc are usually completed on Sunday however I do feel there should be a full 7 day service and if that requires a shift to 7 day working that should be a prerequisite for any negotiations.
In this day and age reduced services on Sundays should not be happening and would take pressure off the roads with weekend travellers.
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