bizzaro
LOVE GOT JUST THE WAY IT IS #ALWNV
You don't know how the Civil Service works.
The remit of the majority of civil servants (in the lowest five grades [AA to Grade 7]) implement the policy decisions as enacted by Parliament. They can feed in to how things are actually implemented on the 'front line'.
Those high civil servants (the Sir Humphreys in 'Yes Minister' and 'Yes Prime Minister') advise their bosses on the upward feedback of implementation, the pitfalls, the obstacles (for example, can the current computer network sustain all the changes upon implementation and going forward), and a whole host of other things. An excellent case in point was when Job Seekers' Allowance was in the throes of being implemented. Alistair Darling wanted it in by a certain date. The computer techies, the Trainers, and the front-line staff, said if you stick to this date, the whole computer system will crash and you will be back to a paper-based system, the training of the number of staff required cannot be carried out on time given the staffing levels allocated to training, the physical infrastructure cannot be in place on time, and so on. At first, Darling was stubborn, but eventually had to give in to those in the know, as advised by his senior civil servants. I know this as one who was in a Management grade in the DSS at the time, and we all saw the potential train-wreck, fortunately avoided. Hardly got into the news...
Great post this.