Everton's Customer Service

[Bryan+]

I once rung the hotline to ask if we were signing any players, it took them 3 summers to answer.

 

[gedefc]

Anyone not signed up for the Autocup, but has their card details saved on their account has been getting debited for Mansfield btw.

 

[gedefc]

Yeah my Nephew had the same experience yesterday trying to ask why our seats had gone in the Cup game. After + 2 hours he gave up.

STHs? If you're not on the autocup, but saved your card details you've been debited for the tickets and you've got your seat

Very naughty from Everton

 

[evertony]

Another email avalanche needs to arrive with Mr Kinnear. That said, the Fan Services line has been shambolic for several seasons now. Long, long wait times, poor quality communications equipment that you can barely hear or converse over and often no resolution to issues. The 21 day email response is an absolute joke.

 

[Bluelenny1984]

The comms from the club in any capacity is at the level of a lower league club.

From top to bottom this clubs culture is in the toilet, it’s evident everywhere!

 

[Drico]

Friedkins unprepared?

Who would have known.

 

[dockroad]

STHs? If you're not on the autocup, but saved your card details you've been debited for the tickets and you've got your seat

Very naughty from Everton

Sounds like Grand Theft Autocup

 

[UltraVires]

From top to bottom this clubs culture is in the toilet, it’s evident everywhere!

it is what you see in any business that has not had a close eye on it for years, employees doing just enough to get by and just enough to avoid it being blindingly obvious they aren’t pushing things forward

 

[Simo]

Another email avalanche needs to arrive with Mr Kinnear. That said, the Fan Services line has been shambolic for several seasons now. Long, long wait times, poor quality communications equipment that you can barely hear or converse over and often no resolution to issues. The 21 day email response is an absolute joke.

Did anyone bother with kinnear though? I certainly did and will keep spamming him

 

[Bluelenny1984]

it is what you see in any business that has not had a close eye on it for years, employees doing just enough to get by and just enough to avoid it being blindingly obvious they aren’t pushing things forward

Yeah I agree, it’s been allowed to rot from within! It’s bloody depressing when you look at the club and want it so desperately to wake the f up!

 

[Daytripper]

Fans get stick for being moaners or whatever, you can’t deny people turn out in numbers , I can only imagine what would get said if apathy ever crept in

 

[blueconverse]

Penny pinching TFG not spending money on staff which are clearly needed

 

[Caso01]

So the ticket office is still at goodison?
Anyone have any idea what happens if something goes wrong with your ticket on match day?
Surely one at the new stadium as well in case ticket doesn’t work which I’m sure is a big possibility

 

[James Patrick]

Chap I spoke to about displaced tickets "knew" how I felt, but they've got a narrative to push. Same with any query.
It's not so much they don't care, it's they're being told to block everything and tell peeps to send an email.

But it's like everywhere tbh, service in the country is atrocious and no-one is willing to work.

People will work if they're paid right and empowered to "do the right thing".

 

[GrandOldTeam]