Bit niche, but even my beloved Games Workshop are suffering with the current chaos, despite the company posting record profits in the pandemic
Here's a message from a German online store about the whole thing:
"I think it's time again to inform you about the current situation with Games Workshop.
I don't want to deceive you, so here is the unvarnished truth:
I have had several conversations with Games Workshop employees from different areas (sales, accounting, etc.). Also many times with UPS.
All orders are packed and many of them have been in customs for weeks! The UPS says documents are missing - Games Workshop says everything is filled. Small parts of larger orders keep arriving "which supposedly shouldn't have any documents according to UPS".
Total chaos! I can't say exactly when which order will arrive. That it will arrive is undisputed... But no one can say whether it will arrive in one or four weeks.
The situation is getting more serious by the day. Throughout the EU, traders are not receiving their orders and have been doing so for more than a month now. This is a big problem for many, also financially. Games Workshop usually collects the invoice amount within a certain period of time after the order has been placed. The only problem is that the goods have still not arrived in the meantime.
GW is now taking action after receiving considerable complaints from many retailers. Only orders that have actually arrived will now be paid. Of course, Games Workshop cannot send out large orders on credit without a limit and have to make massive advance payments themselves. That's why the dealers who order more than the tight credit limit are not affected by the regulation and continue to pay in advance.
Since we accept pre-orders for Games Workshop goods and also demand payment in advance, the customer is left holding the baby, since he has paid but receives the goods much later - this contradicts our own quality standards, which annoys me greatly. Of course, our sales also suffer from this (if there is nothing in stock, people don't buy!) - but compared to the traders who are completely paralysed by the lockdown, our position is still better. I am very grateful for that!
I believe that this situation also has a massively negative impact on Games Workshop itself. Many retailers in the EU are buying less or no Games Workshop products at all because of the supply situation.
I'm curious to see how things develop in the coming weeks!"