We hope you love your order, but if something isn’t quite right, don’t worry – we’ll put it right.
As we’re a fan site – you’re not just a customer, you’re a fellow Blue. Whether it’s a mistake on your end, ours, or Royal Mail’s, we’ll work with you to sort it. Check the below reviews from when things didn’t go to plan;
- Karen: ⭐⭐⭐⭐⭐ ‘Excellent customer service when I mistakenly ordered the wrong thing, no hassle getting a refund. My correct order arrived quickly’. [Verified Review]
- Paul D: ⭐⭐⭐⭐⭐ ‘Originally ordered a large which was too small. After contact I returned and received a new t-shirt within days’ [Verified Review]
- Paul S: ⭐⭐⭐⭐⭐ ‘Shout out to Dan for excellent customer service. Unfortunately the first print sent out to me had been bent and damaged by Royal Mail. After an e mail to Dan he immediately sent a replacement plus an additional print. The prints are excellent and serve as a good reminder of the grand old lady’. [Verified Review]
If you’d like to return or exchange your order, just let us know within 14 days of receiving it and we will send you a Royal Mail tracked returns label.
If it’s outside that timeframe, we’ll still do our best – usually with an exchange or store credit.
