We hope you love your order, but if something isn’t quite right, don’t worry – we’ll put it right.
You’re not just a customer, you’re a fellow Blue. Whether it’s a mistake on your end, ours, or Royal Mail’s, we’ll work with you to sort it.
- Karen: ⭐⭐⭐⭐⭐ ‘Excellent customer service when I mistakenly ordered the wrong thing, no hassle getting a refund. My correct order arrived quickly’. [Verified Review]
- Paul D: ⭐⭐⭐⭐⭐ ‘Originally ordered a large which was too small. After contact I returned and received a new t-shirt within days’ [Verified Review]
- Paul S: ⭐⭐⭐⭐⭐ ‘Shout out to Dan for excellent customer service. Unfortunately the first print sent out to me had been bent and damaged by Royal Mail. After an e mail to Dan he immediately sent a replacement plus an additional print. The prints are excellent and serve as a good reminder of the grand old lady’. [Verified Review]
If you’d like to return or exchange your order, just let us know within 14 days of receiving it. If it’s outside that timeframe, we’ll still do our best—usually with an exchange or store credit.
Items should be unused, in the same condition you received them, and in their original packaging.
When returning something, we recommend using a tracked service or adding shipping insurance, as we can’t guarantee receipt otherwise.
Once your return arrives and has been checked, we’ll confirm by email and let you know if your refund or exchange is approved. Refunds are applied directly to your original payment method—please allow a little time for it to appear, depending on your bank or provider.
Please note: shipping costs are non-refundable. We keep margins as low as we can, and as a small business, we can’t swallow shipping costs unless it’s our mistake. This means if you receive a refund, the original shipping fee, if there is one, will be deducted.
