Support+Announcement Forum

[GrandOldTeam]

I’m a 50 year old tech novice, how do I do that

on iOS I think its just called browsing privately;

Browse the web privately in Safari on iPhone

In Safari on iPhone, keep your browsing activities private and help protect yourself against malicious websites.

support.apple.com

 

[Rita_Poon]

I’m a 50 year old tech novice, how do I do that

 

[Harryflashman]

I’m a 50 year old tech novice, how do I do that

Imagine your missus has nipped and and you’ve just closed the curtains

 

[GrandOldTeam]

Imagine your missus has nipped and and you’ve just closed the curtains

Is yours OK now?

 

[Kurt.]

Appears to be fine in private browsing so far

 

[GrandOldTeam]

Appears to be fine in private browsing so far

This would suggest your device has cached/retained what was causing the problem - which was the report ad feature.

It's gone now, but some devices store things.

Anyone you know who you can pass your phone to and ask them to clear cache? Some AI details below;

When a site-wide issue persists for specific users—especially when "Private/Incognito" mode works fine—it almost always points to cached data or corrupted local storage on the user's device.

Since the "User Reported Ads" (URA) feature likely injected a specific script or cookie to handle those reports, it has probably left a "ghost" in the local browsers of your iOS users.

Here is the breakdown of why this is happening and how to fix it:

The Root Cause: Local State​

The fact that Private browsing works proves that your XenForo server and the Ad tags are now clean. The "regular" browser sessions are failing because:

1. Stale JavaScript: The iOS Safari cache is still trying to execute the buggy URA script.
2. Service Workers: If the ad tech used a service worker, it may be intercepting requests with the old configuration.
3. Local/Session Storage: The URA tool may have saved a "state" in the browser's storage that is now conflicting with the "Off" setting.

---

Recommended Solutions​

1. The "Nuclear" Fix for Users (Manual)​

Ask your affected users to perform a specific cache clear. On iOS, they don't necessarily have to wipe their entire history. They can target just your site:

• Go to Settings > Safari > Advanced > Website Data.
• Search for your forum’s domain.
• Swipe left and Delete.

 

[Kurt.]

This would suggest your device has cached/retained what was causing the problem - which was the report ad feature.

It's gone now, but some devices store things.

Anyone you know who you can pass your phone to and ask them to clear cache? Some AI details below;

Think I’ve sorted it, went into advanced web settings and deleted the site info (or something like that) now it seems to be fine.

 

[GrandOldTeam]

Think I’ve sorted it, went into advanced web settings and deleted the site info (or something like that) now it seems to be fine.

 

[Harryflashman]

Is yours OK now?

Delete cache made no difference but so far private browsing is working .



Edit : working across the board now

 

[Joey66]

It’s getting bloody irritating now

Now you know how it feels

 

[Harryflashman]

the issue is back again , not a problem in private but otherwise it’s there

 

[Wizard]

God no.

Assume that's only on the thread view page?



Think they're meddling to fix it, be sorted soon. Still not had it myself seems to be more of an issue with iOS.

It's not exclusive to here - can see folk on other forums like man city's who use same ad folk saying the same as here - including ads rolling over a bit too much and that korean lady with the gazongas people shared.

Just had the electric car takeover again in a thread this time. Doesn't come up often and this is the first time I've seen it on a thread. Using Chrome on a Mac

 

[Kurt.]

the issue is back again , not a problem in private but otherwise it’s there

Yeah mines still doing it again now

 

[DualityNSNO]

They're updating it to ask every 30 days pal, should be sorted soon. Ta for flagging.

I report this and get "NEA", someone else reports it and it gets flagged and fixed.

Unreal treatment here.

 

[Jimishorts]

Getting this again today, nowhere near as much as yesterday.

iOS and safari.