I can imagine.Ironically I’m actually having to take time off at the moment as it’s become a bit much the past 24 months and it’s taken it’s toll a bit... hopefully a little rest will straighten things out and I’ll get back soon.
I was genuinely angry last time I went with my mate.
I urged him to make a formal complaint, but he never did.
You get the feeling that many are too afraid to “rock the boat” given how trigger happy the DWP are in removing benefits.
I spent a few months on Universal Credit myself a few years back, and that culture of fear seems to be consistent throughout the welfare system.
Fair play for helping those people out!