minor things that make you fume


This obsession with customer feedback. Called the hospital the other day to make a payment and got an automated callback 10 minutes later asking me to rate the service.

It’s over saturated nonsense, pushed by middle managers so they can feel relevant and use as evidence to their superiors that they are doing a great job. Most people say ‘great feedback’ or leave none at all as they dont want to be an arsehole.

The amount of focus and cooking of figures on this is a colossal waste of everyone’s time.
Generally agree.. though on the flipside I've seen in my line of work looking at customer experience data that people are more likely to leave qualitative/verbatim feedback when their experience has been poor. I've seen some absolutely cracking one-liners from unhappy and disgruntled customers in my time :lol:
 

Generally agree.. though on the flipside I've seen in my line of work looking at customer experience data that people are more likely to leave qualitative/verbatim feedback when their experience has been poor. I've seen some absolutely cracking one-liners from unhappy and disgruntled customers in my time :lol:

Do share some of these pearls of wisdom, just for the next time I get a 'how did we do today' email from the Asda.
 

There's a big estate near where I live. There's one food shop there, the Co-op. The price of a bag of sugar was £1.35. In Moreton, with other food shops in the near vicinity, the price was £1.09. Pure profiteering.
 
Generally agree.. though on the flipside I've seen in my line of work looking at customer experience data that people are more likely to leave qualitative/verbatim feedback when their experience has been poor. I've seen some absolutely cracking one-liners from unhappy and disgruntled customers in my time :lol:
I used to be Quality Manager for a frozen ready meal company which made among other things, cheap nasty supermarket homebrand lasagnes, and received a complaint which said "I took a girl back to my house last night and put your lasagne in the microwave to share, but it came out as a sloppy disgusting mess and the girl was so disgusted she left and I didn't get my blow job. What are you going to do about that?"
 
I used to be Quality Manager for a frozen ready meal company which made among other things, cheap nasty supermarket home-brand lasagnes, and received a complaint which said "I took a girl back to my house last night and put your lasagne in the microwave to share, but it came out as a sloppy disgusting mess and the girl was so disgusted she left and I didn't get my blow job. What are you going to do about that?"
"We did all we could, there's more protein in you than our lasagna's!"
 

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