The Great Disconnect - why we love our team but need the club to rebuild our trust

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It's probably a success because it's nothing to do with the club. Imagine the likes of Elstone trying to coordinate community outreach programmes? He'd be trying to flog prosthetic legs to former soldiers with no missing limbs.

Fixed! ;)

On topic, surely wouldn't be hard for Moshiri or representative to post a monthly statement saying what they have done and what they will be trying to do in the coming month. Not giving away any secrets, saying we going to bid for Messi etc. but enough to show the cogs are turning.

I know Elstone did this for a bit but as we all know he never did anything so the statements could have just read:

Wibble.

bOB.
 

I'm not suggesting having a fan on the board brings about greater corporate governance. I'm saying the club has significant scope for improving its corporate governance record, which in turn rebuilds the trust relationship between club and fans.

An extension of that would be fan representation - there are Everton fans out there that would not only hold their own but add to the boards collective performance.

You're angling for a position then.
 
My position on football club democracy is very different to my belief in it elsewhere. Two things I'd ask of Everton FC and its owners and officers: better communication (in terms of massive changes of gear such as stadium decisions) and massive investment.

I think it's the luck of the draw in terms of the owner you get regarding whether you receive either. You get a Jack Walker or a Vincent Tan.

If Everton had owners who were as good as their word and got the club back to where they belong I could give a flying one about a fan on the board.

The 80's pretty much encompasses this -
pre-winning....booooo
winning..........yeayyy
post-winning...booooo

The post-winning bit is where the club went wrong in not future planning, hopefully this will be amended.



tumblr_mqelm2VW7L1rqfhi2o1_500.gif

How I feel sometimes.


Won't change while the old guard remain on the board.

As quoted above, we won't know what the changes are until we see them. If nothing by next summer, then worry (or at least huff and puff).


You're angling for a position then.

A cynical attitude, probably best for everything really but, maybe not in this instance?
 
An excellent OP. I find myself in agreement with. One thing that always bemuses me is the hostility often expressed to any sort of supporter involvement. Any supporter representation would almost certainly be via a democratically organised group with an elected leadership who would canvas supporters for their views and opinion and take their concerns and ideas to the board.
Such organisations already exist , and are increasingly in dialogue not only with the clubs but with M.P.s. Of course it means getting off our backsides and getting involved, but what's the alternative ? Sitting on the sidelines moaning and feeling continually hard done by ?
 

Finally fan representation at board level – subject worthy of more than a couple of lines, but I can’t think of a better way of confirming the link and value of the fan base to the club and shareholders than by allowing representation at Board level.

Serious question ...

I agree with your basic precept that communication from the club is crap, but, if a company of yours had a set of people who were closely aligned to how that company operated, would you honestly offer a place on the board to a representative of theirs or would you just appoint the best people for the various jobs at board level and below and, while listening to what everyone else had to say, just let the professionals get on with it ?

For the sake of the argument I'm assuming you will actually be appointing competent people and wouldn't have a shop-soiled CEO on the board.
 
....the thread title is particularly appropriate, it certainly applies to me. I welcome the takeover but I'm reluctant to fully buy into the 'sugar daddy' future portrayed by many. This is simply because the club have not rebuilt my trust.

Saying that, I do feel this can only be secured by actions and not particularly via communications. What is done says significantly more than what is said. I support the call for compliance with Rule 34 and a more open communications strategy but I'm not totally convinced that a retrospective audit of how things were managed under the previous regime will help. Indeed, other than lessons learned it might do more harm than good.

Folk are more business savvy than me and our governance needs to be fully compliant but 'making positive things happen' is ultimately the way to rebuild trust.
 
The Chairman, CEO, Directors, etc are like a good referee. You don't notice them when they're doing their job properly.

I find as a blue the intense scrutiny focused on the club as a business is warranted because we have a track record of amateurism, disappointment and non-delivery stretching back over a generation.

I couldn't care less who was doing what in the background if we were successful and progressive.

The last transfer window was a neat metaphor for most if not all of the issues which have bedraggled the club for 25 years. Expectation overtook reality to a huge degree, culminating in what appeared to be a "strategy" floundering all over the place on deadline day, with amateur hour in full swing.

If the club is serious about conducting business properly, Kenwright and Elstone should have been volleyed out the door long ago. This would be the best communication strategy I could think of.

I don't think BK is going anywhere but expectations of success will be constantly undermined unless we get the very best CEO and commercial director. I'm concerned that we are still waiting.

Define success.

We are a stable club who has not been in any danger of relegation in quite some time and was usually in the mix for Europe.

Would it be nice to have more? Of course it would but I don't see how they have done such a bad job either. We are solid if unspectacular.
 
@theesk Why do we need greater communication when you are Moshiri's mouthpiece with inside track on everything Everton?
 

From the front page

When you speak to almost anyone in football about Everton Football Club, you normally get glowing references back – be it about their personal dealings, the warmth of welcome, professionalism, and how well the club is run.

The one major exception to that group is Evertonians themselves. Despite our love for our team, we all grumble about what we see on the pitch, and long for the success of previous eras, that is usual among football supporters. However there’s also a significant level of discontent about the way the club is run and how it communicates with the real stakeholders of any football club – the fans.

The question is whether that will continue under Moshiri’s ownership, or whether we’ll see a new era of openness and dialogue.

Fan engagement matters. It matters because it demonstrates trust between those running the club and those supporting the club. A lack of engagement breeds suspicion and causes unnecessary division and a lack of trust.

Before looking at the areas where engagement is required I’ll make one further observation on engagement. Look at the success of EiTC and the positives of engaging with the community. It’s been an amazing success benefiting all parties – the question to the football club is why not take those outreach principles and truly create the unity that Everton fan loyalty deserves, and in doing so benefits us all?

I want to talk about communication and corporate governance.

Communication with the fan base is critical, yet sadly almost completely overlooked by the club. In today’s age of multiple media and communication opportunities there is really no excuse for not communicating with fans other than if there is no intent to do so.

There are issues in the past, the present and future which require greater openness in disclosing details to the fans.

Despite the questions asked at last year’s AGM we are none the wiser in terms of past relationships with potential shadow directors, the identity of the beneficial ownership of past and current lenders to the club, and confirmation that the share ownership of the club in the past is consistent with that previously reported.

As we stand today we are not any wiser as to the future investment in the club, the ownership structure, its funding, its plans and critically the new stadium, including location and design.

Clarification of all the above will go a long way to rebuilding trust, and creating a platform to move forward. The opportunity for such disclosure is perhaps a few weeks away at our AGM – I hope the club does not forgo the opportunity to put the record straight.

The role of directors and Corporate Governance

Way back in 1899 the FA created a set of rules to protect football club’s best interests. Later it became known as Rule 34 and stated “ that being a club director was a form of public service, that directors should be ‘custodians’, to support and look after clubs”. It was this rule that prohibited directors from being paid, restricted the dividends to shareholders, and protected grounds from asset-stripping.

These rules fell by the wayside in 1983 when Spurs created a holding company structure (with the implied permission of the FA) which released club directors from the responsibilities of rule 34.

As a result investment has flowed into almost all clubs (with a notable exception). Looking forwards as leading clubs become hugely profitable on the back of the massive broadcasting deals in both the Premier League and the Champions League, it’s unrealistic to assume those days will once more return.

However the underlying principles of being custodians, and the resulting public service element of club directorships should not be ignored it should be encouraged. This I believe is hugely relevant to Everton given our history, our values and perhaps of all English clubs, our great roots in our local community.

How can this be achieved?

  • A commitment to the principles of rule 34, particularly the custodianship and public service element of being an Everton director.
  • A commitment to the best standards of corporate governance, including;
    • A majority of directors being independent of the executive management and shareholders
    • Ensuring that the interest of the shareholders are aligned with the interests of the football club
    • A commitment to the highest standards of disclosure, reporting, audit and accounting standards
  • A commitment to fan representation at board level
Let me just touch on some of the above.

A commitment to the custodian and public service element of club directorship would be a huge step, confirming the alignment of club and shareholder interests, whilst acknowledging and embedding the role Everton plays in the community, society and the region more generally.

In terms of board composition it can be argued that for too long the board has solely represented the interests of the club’s major shareholders. Whilst I am sure Mr Moshiri wishes to see his investment in Everton succeed along his own plans and ambitions, I’m sure he will be able to recognise the benefit of having truly independent directors knowledgeable of commerce and the football industry generally.

It should be fairly self evident that all benefit when the interests of shareholders and the club are perfectly aligned, yet it can be argued that this has not been the case at Everton for many years, and whilst the value of shareholdings in the club have soared the club has achieved little on the pitch and fallen badly behind its rivals. A clear case of non-alignment.

Everton is a private company and therefore has fewer reporting obligations than befits an organisation with such a high social and regional presence and profile. Whilst we appear to meet our statutory obligations, greater disclosure would again benefit relationships between the club and the fanbase. As an example, other operating costs are explained in a single line in the accounts, yet account for between 23 and 28% of our operating expenses over the last 7 years.

Finally fan representation at board level – subject worthy of more than a couple of lines, but I can’t think of a better way of confirming the link and value of the fan base to the club and shareholders than by allowing representation at Board level.

To conclude, following Mr Moshiri’s current acquisition of 49.9% of our club and with agreements in place to acquire a majority holding, there can be no better time to sweep out the old and bring in a new more open and engaging era between club and fans.

The team have always had our (the fans) support, it’s time for the club to repay our support and faith with better communication about the past, the present and future, plus a commitment from the club to structural changes at board level and hugely improved corporate governance.

I'd like to think it'll get better, but on past form I won't be holding my breath.
 
As always a really thought provoking post Esk. As I’ve been saying on another thread to Ashtonian I think the issues of communication are not just of an ends themselves, but stem from essential flaws of Kenwright. Moshiri has both money and skills to be able to grow businesses. Kenwright lacked both of those things. The entirety of his ownership of Everton I believe was based around the idea of pulling the wool over supporters eyes.

When you understand things in those terms, that we were governed by a chairman who had neither the money nor the connections/ability to make re-build Everton it becomes very clear why actions were taken. Kenwright developed, arguably even created the notion of “plucky little Everton” and relied heavily on golden age thinking. Everton are a small plucky team, from a poor City port that could never dream of competing with the megamoney of London or even Manchester. We should take an almost Calvanist pride in our roots and fulfil our role as a salt of the earth club.

I think this is in part why people liked us as you described. They pitied us, felt unthreatened by us. They liked us as they might like the guy who cleans your windows but always does so politely and never asks them for more money. For them we probably represented football in a purer age; working class fan, older ground, not sacking managers, English owner etc.

Unfortunately for Kenwright there is a collective memory and living memory of supporters who he had to sell that vision too that knew it to be untrue. They have seen us win titles and European trophies and know there was a time when that was our aspiration. It’s to great credit that these fans have educated younger Evertonians who may never have seen us win a trophy (for 16 years under Kenwright) that we deserve better.

That spirit was never allowed to be broken by the regime. I do believe that for many within the club they were frustrated by supporters, I’m sure many grew to hate them. It’s why people like Ian Ross allegedly referred to the fans as drunken knobheads, or allegedly would sign up multiple accounts to go onto forums to shift opinion. It’s why Kenwright refused to answer why we sold Arteta when his manager didn’t want too, and verbally supporters when they questioned him. The culture of silence was a product of a culture where sections of the fan base refused to accept Kenwrights vision of Everton as none entities.

You make a great point about the OOC. Of all the episodes of Kenwright that was the most shameful. It rocketed under his control and on one of the few times he did speak to fans he stated he didn’t even know what that was. The fact it had risen by several hundred percent and he didn’t know it existed always rang alarm bells for me. That summer we sold Arteta, had we OOC risen by say 80% under his tenure not the several hundred we could have kept Arteta and paid his wages from that saving. I had no issue with paying those costs if they were essential, but the Chiarman should know what they are and make a judgement call if they were more important than keeping key players.

I hope things can improve. Moshiri has both the finance in place and the capability to return us to where most Evertonians know we ought to be. He seems to be going through Jim White and communicating, and in the interview spoke more sense and honesty is 10 minutes than I’d heard from Kenwright in 10 years. He took responsibility for why Stones left as opposed to ducking the question and attacking those asking it. You may not like his reasoning but you can at least understand it.

This is the big flaw to Kenwrights regime, they viewed fans as the enemy trying to wreck his plan as opposed to reasonable people who just want a bit of clarity. I don’t massively like Jim White but he is a well known broadcaster and good at what he does. Speaking to him is broadcasting the message to millions of people that we are back. I wouldn’t be surprised to see him get more involved with Everton, and while I don’t like him I’d welcome him on board. He’s clearly talented at what he does and you can’t get enough of them in the club.

The other final point, and I’m glad Moshiri mentioned this in the interview is we wiped the debt. I suspect that the OOC was always down to shady payments made to people on the board to cover debt repayments. You only need to read about Phillip Green now to see what sort of human he is and how he’d treat our club. Moshiri wiping the debt off, and placing that as important as a new manager and a new ground is very telling.

You are right we need better communication. Unfortunately for a lot of fans we will only be happen when Kenwright has gone. Partly out of malice, I think after his conduct he doesn’t deserve to be sharing in the rewards now, but more importantly because I think he will undermine Moshiri and mean he has to compromise on the fundamental changes that are needed.
 
To me Morishi has got his priorities wrong it should be team first and stadi 2nd - no good with a new stadia, and low down in the league if we lose our better players - also while BK is in the background we have not moved on - DM offered 5 million for Jags. I bet BK stopped that move how costly is that when we have Holgate tell me what Holgate did wrong to be dropped when he was tuning in MOTM performances our team is resembling Dads army??????????
 
To me Morishi has got his priorities wrong it should be team first and stadi 2nd - no good with a new stadia, and low down in the league if we lose our better players - also while BK is in the background we have not moved on - DM offered 5 million for Jags. I bet BK stopped that move how costly is that when we have Holgate tell me what Holgate did wrong to be dropped when he was tuning in MOTM performances our team is resembling Dads army??????????

Respectfully disagree Joey

I think the stadium should be the #1 priority, as getting that sorted assures our future for years to come

So long as we're in the top half and having a good go at the Cups, then I can take a few lean years to get that stadium sorted

I mean, I've already had 21 of them, what's a couple more at this point?
 

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