Communication is the biggest problem. It has been a complete and utter shambles for longer than I care to remember.
They could go a long way towards dealing with the dissatisfaction and restlessness amongst fans if they attempted to be even just a little more up-front, consistent, and timely in this regard.
Nobdoy expects a warts and all, blow-by-blow communications strategy but by the same token there is no need to operate as a closed book like they have been. A bit of honesty and openness would be appreciated and could head-off certain problems before they become bigger issues.
The appalling lack of communication during the six week hiatus without a manager was the most galling example. Of course if you have nothing to say you say nothing but that is not the same at all as being pro-active and issuing a holding statement just to provide a degree of re-assurance.
Similarly, if Allardyce is staying and that has been decided, then tell us now. Put us out of our misery or prolong it even, at least we know. I get emails from the club every other day, the majority of which are deleted off the bat. Why not tell us things we at least have some vested interest as fans and consumers, in knowing?
If there are rival camps within the club, I still can't see any benefit to either of them by having such a disjointed, unprofessional in-effect "non-communication" policy.
Moshiri has been dreadfully badly advised in this regard and has done almost nothing to address it. I got the distinct impression last summer that other senior figures at the club were taking delight in wheeling him out in front of Jim White. I just cannot believe how the supposed communications professionals at the club didn't warn him to steer a million miles clear. Either that or he showed a bizarrely worrying degree of naivete.
It was, is, and remains a total mess worthly of a complete clear-out.