bluejock
Boss coat aficionado
its for the stewards to watch for the crowd isn't it?
All staff that have an interaction with members of the public so aye, you might be right. Still, having to tell them that these are the words that they should listen out for isn't painting a brilliant picture of the staff.
You'd like to think if a steward heard a fan calling Evra a "f*cking Manc n*gger" he'd know without being told that this was wrong, and have the nous to point this out to a policeman.