there are several posts of user around internet(reddit, Ubisoft forum and so on) complaining about those things.
There are two main and constant problems:
- Can't download/update a Uplay Game
- Can't open a Uplay Game
Every single forum, reddit post will tell you to:
- Open as administrator
- Reinstal the Game
- Reinstal Uplay
- Reinstal Dx
- Port foward
- Add Uplay+Game on trusted programs in Windows/Anti-Virus
- Close background application.
None of them will work.
If you get luck and receive support they will tell you to do the same again, but for no reason
don't follow their advice to disable all windows services from msconfig because that may mess your computer and you will be unable to start windows again.
The only way to find what is really happening is investigating your computer.
You can check the
Uplay logs here
Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs
(
And search google for the exact problem.
You can use the windows
Resource Monitor to check the applications. And Windows
Event Viewerfor some anomaly.
Sadly, most of the time it was a problem with Ubisoft
Can't download/update a Uplay Game:
It was caused, most of the time, for a Ubisoft Server refusing to send a package, just one package (network log)
I found 4 possible solutions:
- Wait
- Change your IP, if your ISP allows that.
- Try another ISP if you have two or more at home, you can use your mobile internet to download that last package.
- Download it on a friend, or find a fried with the game downloaded/updated and copy to yours.
Can't open a Uplay Game
It could be caused by needing some third party software, but mostly by Uplay failing to verify it as yours or its dependencies (preventing you to play it), it may vary from game.
In this case I found only two solutions:
- Wait (Uplay updates sometimes fix that, but not always)
- Format PC (try in another computer first)
Don't forget to check Uplay logs before trying any drastic measure.