thebluenosebolt
prefer being behind the times
100 %, tbh I've never owned a lappy but I presumed the cmos would be behind a few warranty screws..hell most things are these days. As you said though, If it was advised by the "pc medic" guy, Heck ..he SHOULD be covered.Removing the CMOS battery is the crude way to set the bios to default. Their hope is that the bios is simply not recognizing the video hardware and so is stuck. It has nothing to do with overall power. In fact you have to remove the battery and then let the laptop drain before you even attempt to remove the cmos battery
By the way if you contact their support and they advise you to do this it does not void your warranty.
Now If it is the actual battery they want him to remove to let drain then yes i agree 100% with you they are pulling his leg. Their hope in this case is that their is some charge making one of the components stick. By removing the battery then holding down the switch it will drain. But as he said himself he heard the fan and HDD spin so this is actually a waste of time.
But yes i get your overall statement and agree with you he shouldn't have to jump through hoops to get it working and should send it back especially if its in the first 15 or 30 days (depending on their return policy)
I would still sod em and return the thing, It just ain't worth messing with a fixed.. sealed system, especially one still in warranty.









