BigBlueConk
Player Valuation: £70m
Been using Amazon on and off for years now. Never really has an issue.
Until Monday.
I checked my emails Monday morning and got an Amazon notification regarding I had changed my log in details.
Sure enough when I tried, my log in no longer worked.
I phoned customer serives after searching for 5 mins to try and find a help line number which didn't involve having to log in first!
Then the pain began.
They asked for my emaill address. I told them. They said it no longer existed on the system.
Negative faeces Sherlock. This is why I am phoning.
I passed security questions and they brought my account up. They said you changed your details on Monday.
I said no I didn't. This is why I am phoning. I have been hacked.
I asked if any transactions had taken place since the hacking. She didnt want to tell me initially and I had to push for an answer!
Nothing had gone missing.
I asked if they could suspend the account. She said it has to go to fraud investigation and they will contact me within 24 hours.
I said what if the hacker is using the account right now? Oh, they will deal with it.
I advised that I needed to end the phone call as I need to call the bank and cancel my cards.
I wouldn't be able to access my account until fraud dept had dealt with it.
I told her that in this day and age, the delay is a joke. That Amazon have no regard for customers money and the inconvenience.
Called the bank, they cancelled my debit card straight away and I have to wait for replacement.
Tuesday.
I received an email from amazon fraud team saying I must have been hacked, no issues their end.
I havent used the account for 6 months by the way, so I must have been hacked last year and the hacker waiting for his/her moment!
The fraud team said they had removed and reset all information and I should not have any more issues. Need a new password. That was it.
Wednesday.
My account was used to do 21 product reviews!
Thursday(this morning)
I rang customer services and explained what had happened and could they simply close my account and would open a new one when I received my new bank card.
They refused and said they needed my card details. I told her I do not trust amazon to protect my details and asked for a manager, or anybody who would close the account.
After 5 mins on hold a chap spoke to me. I said please close my account. He said no, I need some bank card details. I said I am the customer. You have failed to deal with the hacker. My account is not secure. Please close it. I am not interested in duiscussing any further.
He put the phone down on me!
I can not find any complaints email for escalation other than going back through the original customer 'lack of' services number.
How the heck do you file a complaint against Amazon?
Until Monday.
I checked my emails Monday morning and got an Amazon notification regarding I had changed my log in details.
Sure enough when I tried, my log in no longer worked.
I phoned customer serives after searching for 5 mins to try and find a help line number which didn't involve having to log in first!
Then the pain began.
They asked for my emaill address. I told them. They said it no longer existed on the system.
Negative faeces Sherlock. This is why I am phoning.
I passed security questions and they brought my account up. They said you changed your details on Monday.
I said no I didn't. This is why I am phoning. I have been hacked.
I asked if any transactions had taken place since the hacking. She didnt want to tell me initially and I had to push for an answer!
Nothing had gone missing.
I asked if they could suspend the account. She said it has to go to fraud investigation and they will contact me within 24 hours.
I said what if the hacker is using the account right now? Oh, they will deal with it.
I advised that I needed to end the phone call as I need to call the bank and cancel my cards.
I wouldn't be able to access my account until fraud dept had dealt with it.
I told her that in this day and age, the delay is a joke. That Amazon have no regard for customers money and the inconvenience.
Called the bank, they cancelled my debit card straight away and I have to wait for replacement.
Tuesday.
I received an email from amazon fraud team saying I must have been hacked, no issues their end.
I havent used the account for 6 months by the way, so I must have been hacked last year and the hacker waiting for his/her moment!
The fraud team said they had removed and reset all information and I should not have any more issues. Need a new password. That was it.
Wednesday.
My account was used to do 21 product reviews!
Thursday(this morning)
I rang customer services and explained what had happened and could they simply close my account and would open a new one when I received my new bank card.
They refused and said they needed my card details. I told her I do not trust amazon to protect my details and asked for a manager, or anybody who would close the account.
After 5 mins on hold a chap spoke to me. I said please close my account. He said no, I need some bank card details. I said I am the customer. You have failed to deal with the hacker. My account is not secure. Please close it. I am not interested in duiscussing any further.
He put the phone down on me!
I can not find any complaints email for escalation other than going back through the original customer 'lack of' services number.
How the heck do you file a complaint against Amazon?
