not had this problem but I found this if it helps:Anybody having any issues with this? Forgot my password, as I often do, because I purposefully use ones I won't remember for certain things, knowing it takes all of a minute to get a code sent to an email for a reset.
Done all that, 3 times now, won't recognise the code/account even though I've used my registered email and received a code from them. The 'contact us' link is not working either, ffs.