Everton's Customer Service

jaybx1878 said:
It was deffo amateur hour in there then, none of them interested in finding a solution to the problem.
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The staff in there are always brain dead. Literally like none of them have been trained for retail or customer service and there never seems to be a senior person there who can actually deal with issues.
 

Tilling said:
Profoundly demoralising experience all round. Been on hold for over an hour and a half to speak to someone in the accessibility team re: an application I put in by proxy for my extremely ill Dad - and now pretty sure the ticket office has closed? Still on hold mind.

I wonder how bad the process towards digitalizing tickets has been for other clubs across the league? Would hope fan advocacy groups are keeping an eye on this for something that could be a more robust challenge to the league.
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4 hours cumulatively now; was cut off at 2 hours yesterday, and cut off at 2 hours again today. Now tried ringing back and they aren't taking any additional calls due to "extremely high volume of calls" - feel like crying!
 
Tilling said:
4 hours cumulatively now; was cut off at 2 hours yesterday, and cut off at 2 hours again today. Now tried ringing back and they aren't taking any additional calls due to "extremely high volume of calls" - feel like crying!
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At least Everton are consistent.

Their Customer service is as bad as their recruitment.
 
On hold for nearly 3 hours today,then cut off.After 20mins on hold i somehow get a call from guess who,yes the phone number i am actually on hold to.Then ive got the conundrum of do i answer and risk losing my turn or stick with it.I stuck.f@£%ing Everton
 

This is common with every modern business. They do not want your calls and certainly won't employ extra staff to answer them. The digital age demands contact via websites.
 
everton1953 said:
This is common with every modern business. They do not want your calls and certainly won't employ extra staff to answer them. The digital age demands contact via websites.
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Which is fine, in principle, if website contacts are replied to efficiently and online systems work as they're supposed to. I sent a contact form the other day and got an autoreply advising me I'll get a reply in 21 days.

What good is that when you're asking when they're going to bother sending tickets for a match that's happening tomorrow?

They need to get their act together because the shitshow of the last few weeks just isn't acceptable, from the season ticket debacle, junior members not being allowed to buy tickets to Roma and Mansfield, murky ballots with tickets getting dumped wholesale onto the resale platform and now this. None of it explained or even acknowledged on any of the clubs many official communication channels....and then they turn off the phones.

It feels like shouting into the void.
 


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