We are experiencing high volumes of calls..

[Noisy noise annoys]

Lots of companies have skeleton crews in their call centers since lock downs and what not. I know that is the case where I work. I think they realized they never needed as many people as they had and didn't bring everyone back.

It has been going on for a few years. It is just a lie that is intended to placate you why you hold for hours cos they are too greedy to employ enough staff to deal with their customers

 

[Noisy noise annoys]

Amazing how many have just binned their phones off all together.

Like Ticketmaster.

Try and speak to these companies, its a nightmare. Fobbed off with "virtual chat" and email crap.
Not enough is done about it, we just take it on the chin.

 

[Tipp blue]

Try and speak to these companies, its a nightmare. Fobbed off with "virtual chat" and email crap.
Not enough is done about it, we just take it on the chin.

Virtual chat ant the automated voice that tells you to press a certain number for different departments are some of the worst things to deal with.

 

[Joey66]

In SSE case it's in Malaysia ....... a faceless company - Scottish Power -

 

[blue to the bone]

I’d love to do that with BT.

Their new customer deals are half of what I pay.

With sky last year I contacted them on twitter. Asked about why new customers got a half price deal but not long standing customers. To be fair I got 12 months at a much reduced rate. Well worth a try

 

[chrismpw]

Pretty much any company or organisation I've rang lately I've gotten this reason for being kept on hold... I'm currently on hold with the bank... it's becoming an utter annoyance.

Totally agree with your cynicism.

But in the poll no.2 its "there'RE FEWER"*

Big business lies to customers 24/7. They don't get my business.

*I'm not really a grammar nazi - the whisky made me do it.

 

[Paris]

I prefer email tbh, at least that way I don’t have to worry about my heavy breathing.

 

[PITA]

Totally agree with your cynicism.

But in the poll no.2 its "there'RE FEWER"*

Big business lies to customers 24/7. They don't get my business.

*I'm not really a grammar nazi - the whisky made me do it.

Obvs.

 

[Rob17896]

Pretty much any company or organisation I've rang lately I've gotten this reason for being kept on hold... I'm currently on hold with the bank... it's becoming an utter annoyance.

Well use the Internet which is what the money grabbing scum are forcing you to do. It saves them staff costs, premises etc. If there is one industry that should be taken into public ownership it is banking. Wish I could swear on here!

 

[chrismpw]

Obvs.

You're so lucky you put a full stop after that truncation. I'm ready. I'm watching. Always vigilant.

 

[Methuselah]

I experienced a new tactic. I had to phone Premium Bonds. Got all the usual stuff about delays etc., Waited for half-an-hour (driven mad by terrible music interrupted by monotonous recordings) then, finally, got through to a human. I started to explain my problem when I was interrupted by the human saying 'I can't hear you'. I repeated what I had said in a louder voice only to be interrupted again by the human saying 'I can't hear you, I will have to hang up unless you respond'. Click.
Probably tea break time.

I had made several phone calls that morning so I knew there was nothing wrong with my phone.

 

[Tipp blue]

I experienced a new tactic. I had to phone Premium Bonds. Got all the usual stuff about delays etc., Waited for half-an-hour (driven mad by terrible music interrupted by monotonous recordings) then, finally, got through to a human. I started to explain my problem when I was interrupted by the human saying 'I can't hear you'. I repeated what I had said in a louder voice only to be interrupted again by the human saying 'I can't hear you, I will have to hang up unless you respond'. Click.
Probably tea break time.

I had made several phone calls that morning so I knew there was nothing wrong with my phone.

Was the call recorded? You should e mail management and enquire about it, if you can be heard on the recording then the person could hear you.

 

[Cool_Blue]

I’ve no idea why ‘working from home’ is some kind of get out clause for these companies. What does it matter whether you’re sitting in the office or sitting at home, just answer the frigging phone.

Oh, and I love being told 100 times how important my call is.

 

[Johnniepk]

Dont get me started! I am trying to move an elderly person who has had a severe stroke from Manchester to these parts.
You cant cancel somethings online, you have to ring! Emails go into an abyss.
Getting through to any benefits line is almost impossible.
Add in explaining why they cant speak for themselves and it's become a full time job just hanging on the phone,!

 

[Noisy noise annoys]

Virtual chat ant the automated voice that tells you to press a certain number for different departments are some of the worst things to deal with.

It is honestly, disgusting, as customers we deserve some sort of point of actual contact.