We are experiencing high volumes of calls..
- Thread starter Tipp blue
- Start date
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Lots of companies have skeleton crews in their call centers since lock downs and what not. I know that is the case where I work. I think they realized they never needed as many people as they had and didn't bring everyone back.
Amazing how many have just binned their phones off all together.
Like Ticketmaster.
Like Ticketmaster.
Does my Swede in mate "your call is important to us "
Well pick up the phone you ignorant barstewards
tommye
Player Valuation: £120m
Bank.
Every. Single. Time.
Your call is important to us but not that important. If you've got nothing better to do other than to sit there for 45 minutes listening to the most annoying piece of crap music we could find, then one of our operators may be arsed enough to pick up the phone
Your call is important.......
[Poor language removed]
Every. Single. Time.
Your call is important to us but not that important. If you've got nothing better to do other than to sit there for 45 minutes listening to the most annoying piece of crap music we could find, then one of our operators may be arsed enough to pick up the phone
Your call is important.......
[Poor language removed]
Tipp blue
If I agreed with you, we’d both be wrong.
Yea a courier company I used to use did this.. fastway couriers, I had an issue recently with a package that I was told was delivered but hadn't been, there was no phone number (apparently they ditched the phones to enable them to have a more efficient service) so you have to open a complaint and they'll get back within 48 hours.. madness
Runub
Player Valuation: £60m
maltablue
Player Valuation: £225k
Remember one time having to phone RBS about a card transaction. On hold for quite a while before getting through. Phone battery died part way through the call so went and got wifey's more time wasted getting through the second time, and the same bloke answered the call - saved some preamble tbf
It doesn't make them any money to pick up the phone when you ring unless it is a sales line.
Once they have your money they don't care.
Once they have your money they don't care.
roydo
in memoriam - 1965-2024
I have often wondered what would happen if you just cancelled the DD. Then called them to say it was a mistake, and get a new deal that way.
Toast
Player Valuation: £80m
They’re using Covid to hide behind poor service.
I had to renew my breakdown cover last week and up until now, they’ve been brilliant, both in customer service and recovery.
I didn’t want to renew online, as they’ll always knock money off, if you phone and say you’ve found cheaper / better.
After 30 mins hanging on, I gave up, cancelled and have now gone elsewhere.
“ Due to the pandemic, some of our operatives are working from home and you may experience a delay “
They’ve since emailed, asking why I left and I cited, the fact that waiting 30 mins plus to speak to someone, didn’t inspire confidence should I breakdown.
They must be losing customers hand over fist.
Ray Purchase
Player Valuation: £8m
Toast
Player Valuation: £80m
I’m waiting on a DBS check to go through at the moment.
Says they are delayed as working from home !
No way someone can have access to the PNC whilst sat at home watching Tipping Point surely ?
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