Virgin First Class

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neonleon

neonleon

Player Valuation: £35m
On my way up to the match from London. I normally travel coach class with everone else, but when I booked this ticket up for the Newcastle match I saw there was only about £8 difference between first class. What the hell I thought. I'll travel in style. Still looking at the best part of £80 return (and that's first class one way) and that's a ticket which means if I miss the exact train, I've lost all of my ticket.

I am not however on the Oriental Express.

The only crime Agatha Christie could solve on this train is why is it murder getting a coffee? The seats are a tad wider, and the aisle space is a little roomier - but that's it. No free breakfast because its a weekend and they couldn't be arsed. No food at all. Forget getting a beer from them (I know its early but feck it).

When I googled it (free wifi is provided which is something) people were saying you had to go down to the shop and they'd give you free tea and biscuits.

I went down there, via five carriages of coach class and said, "Hi, I've been told that I can get a complimentary coffee if I'm in first class?"
Irene, who speaks english as a second language told me, "No-one would have told you that."

First rule of customer service is before you've said anything to a customer, accuse them of being a liar. She then slowly served three other people before moodily making me a coffee - letting it be known that she was doing me a favour and really she'd prefer to see me die and fall of the face of the earth. Nice one Irene.

There's a big stain of what appears to be engine oil just next to me as well.

I remember going down to London as a kid and we managed to get upgraded to first class; it was all friendly smiles, curtains and china and hot meals.

I'd settle for a few free drinks and not getting insulted. I'm not after airs and graces or things like that. Just don't like getting insulted when I'm trying to get my moneys worth out of their poxy service.

I'm gonna complain, not because the service will either improve, change, evolve or ever get better (the english disease precludes this) - nor will I ever see any form of apology, but because there's a slim, outside chance I may get some money off the next extortionate trip to Goodison.

Sadly recommend buying a car or carpooling until the country that invented the railways, decides to have a decent railway system.
 

Wierd that, I love the Virgin first class trains. Always get free tea/ coffee/ bottled water/ buscuits. You must've caught them on a bad day mate.

I thought initially you were on about the 1st class flights, which are quite frankly amazing. They overwhelm you in the airport lounge with endless bacon butties and bloody marys, then you get on the plane and there's a bar to sit at and drink cocktails. Then, when you've had enough, some gorgeous bird will convert your super comfy chair into a super comfy bed and you can crack one off under the duvet until it's time for dinner.
 
leonbil said:
On my way up to the match from London. I normally travel coach class with everone else, but when I booked this ticket up for the Newcastle match I saw there was only about £8 difference between first class. What the hell I thought. I'll travel in style. Still looking at the best part of £80 return (and that's first class one way) and that's a ticket which means if I miss the exact train, I've lost all of my ticket.

I am not however on the Oriental Express.

The only crime Agatha Christie could solve on this train is why is it murder getting a coffee? The seats are a tad wider, and the aisle space is a little roomier - but that's it. No free breakfast because its a weekend and they couldn't be arsed. No food at all. Forget getting a beer from them (I know its early but feck it).

When I googled it (free wifi is provided which is something) people were saying you had to go down to the shop and they'd give you free tea and biscuits.

I went down there, via five carriages of coach class and said, "Hi, I've been told that I can get a complimentary coffee if I'm in first class?"
Irene, who speaks english as a second language told me, "No-one would have told you that."

First rule of customer service is before you've said anything to a customer, accuse them of being a liar. She then slowly served three other people before moodily making me a coffee - letting it be known that she was doing me a favour and really she'd prefer to see me die and fall of the face of the earth. Nice one Irene.

There's a big stain of what appears to be engine oil just next to me as well.

I remember going down to London as a kid and we managed to get upgraded to first class; it was all friendly smiles, curtains and china and hot meals.

I'd settle for a few free drinks and not getting insulted. I'm not after airs and graces or things like that. Just don't like getting insulted when I'm trying to get my moneys worth out of their poxy service.

I'm gonna complain, not because the service will either improve, change, evolve or ever get better (the english disease precludes this) - nor will I ever see any form of apology, but because there's a slim, outside chance I may get some money off the next extortionate trip to Goodison.

Sadly recommend buying a car or carpooling until the country that invented the railways, decides to have a decent railway system.
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Make a note and submit a customer service report via the Virgin Trains website.

Unless you tell them to improve. They won't improve.
 
And lets face it. All Irene would have had to of done is say.

"Not to worry Sir, here have this free cup of coffee compliments of Virgin Trains"

Now that is proper customer service.
 
Moral of the story: go standard fare and book a couple of weeks ahead for a deal.

£80 for a train ticket? **** that.
 

ricardobee said:
Wierd that, I love the Virgin first class trains. Always get free tea/ coffee/ bottled water/ buscuits. You must've caught them on a bad day mate.

I thought initially you were on about the 1st class flights, which are quite frankly amazing. They overwhelm you in the airport lounge with endless bacon butties and bloody marys, then you get on the plane and there's a bar to sit at and drink cocktails. Then, when you've had enough, some gorgeous bird will convert your super comfy chair into a super comfy bed and you can crack one off under the duvet until it's time for dinner.
Click to expand...

Posh boy
 

Id just give you the eight quid back, you bad tory. Has the sooted face shoe shine boy turned up yet?

Did it say complimentary tea and coffee was available in its features when you upgraded? Then where have they gone wrong? The WiFi on a standard one way train is about twelve quid so you've got value for money.

And don't be all Tory and mock the immigrant bar worker, its her minimum wage savings that enable part time snobs like you to pay four quid extra each way to look down your nose at others.

We do sincerely hope we see you again on azulrail. Thanks for bringing this to our attention.
 
chicoazul said:
Id just give you the eight quid back, you bad tory. Has the sooted face shoe shine boy turned up yet?

Did it say complimentary tea and coffee was available in its features when you upgraded? Then where have they gone wrong? The WiFi on a standard one way train is about twelve quid so you've got value for money.

And don't be all Tory and mock the immigrant bar worker, its her minimum wage savings that enable part time snobs like you to pay four quid extra each way to look down your nose at others.

We do sincerely hope we see you again on azulrail. Thanks for bringing this to our attention.
Click to expand...


OOOOOOOOOOOffff!!!!!!

This Irene one sounded like she wanted to school ole' Leonbil. It's positively crackling with sexual tension.
 
chicoazul said:
I reckon leon is going to chin her if she's still working on the way back like.

When he's finished going mental at the box office for his seat in the Park End today.
Click to expand...

That girl will be working in the Park End box office...they all have 6 jobs and claim the dole....and will they fcuk give a free cuppa to a well heeled gent? No chance. I'd deport the fcuking lot.
 

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