Ashtonian
Banned on request
Hello all, Its chris with another weekly problem that hopefully you can advise on.
Right signed up for sky a couple weeks back, got my installation dates and got a letter with them on as well. Got my tv no problem last week and tomorrow was meant to be phone and broadband.
Except they have cancelled the broadband and phone is now not being done until monday. Here is where the plot thickens. Apparently the broadband order was done separate to the phone line and so they cancelled it a day or so ago because they needed to be together. Now sky are telling me they cannot do anything until my phone line is installed, and that will still be 2 weeks from monday, so 5 weeks for broadband all together.
Basically they have messed the order up, BT have then cancelled the order and i cannot get the service for at least another 18 days despite waiting 14 days so far.
Any advice? Spoke to them and they say there is nothing they can do. Now i am not stupid and i know there is nothing they are supposed to do but there is always something they can do. The order existed and they messed it up so as a NEW customer i am being treated like i havent paid them for months on end! Cant even get the sky box properly working until i have a broadband connection so all the on demand services are sitting there doing nothing.
Now is there anything i can say or do to speed the process up? Is there anything i can do or say to at least get some sort of apologetic gesture from them (compensation) for them messing me round so much? Preferably i want my broad band asap and clearly it doesn't take 2 weeks to do the job so any help on the matter is fully appreciated.
Right signed up for sky a couple weeks back, got my installation dates and got a letter with them on as well. Got my tv no problem last week and tomorrow was meant to be phone and broadband.
Except they have cancelled the broadband and phone is now not being done until monday. Here is where the plot thickens. Apparently the broadband order was done separate to the phone line and so they cancelled it a day or so ago because they needed to be together. Now sky are telling me they cannot do anything until my phone line is installed, and that will still be 2 weeks from monday, so 5 weeks for broadband all together.
Basically they have messed the order up, BT have then cancelled the order and i cannot get the service for at least another 18 days despite waiting 14 days so far.
Any advice? Spoke to them and they say there is nothing they can do. Now i am not stupid and i know there is nothing they are supposed to do but there is always something they can do. The order existed and they messed it up so as a NEW customer i am being treated like i havent paid them for months on end! Cant even get the sky box properly working until i have a broadband connection so all the on demand services are sitting there doing nothing.
Now is there anything i can say or do to speed the process up? Is there anything i can do or say to at least get some sort of apologetic gesture from them (compensation) for them messing me round so much? Preferably i want my broad band asap and clearly it doesn't take 2 weeks to do the job so any help on the matter is fully appreciated.
