PC Help.

BlueTak · May 12, 2011

I've installed the software for the Roxio Game Capture and when I go to use the Capture feature, I get this Runtime Error.

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: ...)\Roxio Game Capture\MediaImport\MediaCaptureGame1X.exe

This application has requested Runtime to terminate in an unusual way.

Please contact the application's support team for more information."

I've called the support and they were absolutely useless, any help from the computer genius' will be appreciated.

EVERTON TILL I DIE · May 12, 2011

Method 1: Clean Boot with Only MoSearch
The Mosearch.exe (Microsoft Office Search Service) and Mosdmn.exe (Microsoft Office 10 Search Filter Daemon) Startup items may be conflicting with some other program (or programs) running in the background. Therefore, clean boot your computer with only MoSearch selected on the Startup menu to determine whether this program is the source of the conflict. To do this, follow these steps:
Click Start, and then click Run.
In the Open box, type msconfig.exe, and then click OK.
On the General tab, click Selective startup.
On the Startup tab, click to clear all check boxes except for MoSearch.

NOTE: In Microsoft Windows Millennium Edition (Me), leave the *StateMgr check box selected as well.
Click OK, and then click Yes when you are prompted to restart the computer.
If the error message can be reproduced, repeat the preceding steps. In step 3, also click to clear the Process System.ini file and Process Win.ini file check boxes.
If the error message cannot be reproduced, this indicates that MoSearch is conflicting with some other program or programs running in the background. Follow these steps to locate the conflicting program:
Click Start, and then click Run.
In the Open box, type msconfig.exe, and then click OK.
On the Startup tab, click to select one of the check boxes.
Click OK, and then click Yes when you are prompted to restart the computer.
If the preceding steps reproduce the error message, the last item added to the Startup menu is causing the conflict. If the error message is not reproduced, repeat these steps until all Startup menu check boxes are selected.
If all the Startup menu check boxes are selected and the error message is still not reproduced, start Msconfig again, and then click to select the Process System.ini file and Process Win.ini file check boxes.
If these steps don't help you find and eliminate the conflict, proceed to the following method.
Back to the top
Method 2: Uninstall the "Support for Fast Searching" Feature
To uninstall the "Support for fast searching" feature from all Office XP products that are installed on your computer, follow these steps.

Note This applies only to computers that are running Microsoft Windows 98 or Microsoft Windows Millennium Edition.
Quit all Office programs.
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

On the Install/Uninstall tab, click Microsoft Office XP product, where Office XP product is the name of the specific Office product in question. If you are using a stand-alone version of one of the Office programs, click the appropriate product in the list.
Click Add/Remove.
In the Maintenance Mode Options dialog box, click Add or Remove Features, and then click Next.
Click the plus sign (+) next to Office Tools, point to the icon next to Support for fast searching, and then click Not Available.
Click Update.
Repeat steps 2 through 8 for all other Office XP products installed on your computer.
Restart your computer.
NOTE: After you perform these steps, search for the Mosearch.exe and Mosdmn.exe files. You should not find them. If you do find them, you can safely delete these two files.

Alio · May 12, 2011

Tech Support?

I'm as useless as this man bro. But good luck

BlueTak · May 12, 2011

Argh!

I swear I've tried everything!

I just can't get this thing to work.

EVERTON TILL I DIE · May 12, 2011

try what i said mate

BlueTak · May 12, 2011

EVERTON TILL I DIE said:
try what i said mate

I did mate, still getting the same error message.

Sid James · May 12, 2011

Many moons ago I worked in PC support and honestly the internet was my best friend.

I googled your problem and found something on the Roxio forum , see link below

I think your best bet would be to start here at the Roxio Forum Where someone has posted a similar error (was this you).

Runtime errors can be caused by any manner of things.
When you're posting, asking for support on Any Tech forum always try to include the following information to get the best response

Full description of your problem , inlcuding all error information and error numbers
Make and model of Hardware including PC
Version of operation system (version of Windows) including any service packs (if you click start ... run .. then type winver, this will give you loads of information)
Version of Software causing the issue

I know this seems like a pain and as I said before there could be any number of things causing runtime errors so any information you can provide to narrow this down will help

So go to the Roxio Forum, post your issue and all your details, you should .... I stress should, not will .. get a resolution ..... Good Luck M8

BlueTak · May 12, 2011

Sid James said:
Many moons ago I worked in PC support and honestly the internet was my best friend.

I googled your problem and found something on the Roxio forum , see link below

I think your best bet would be to start here at the Roxio Forum Where someone has posted a similar error (was this you).

Runtime errors can be caused by any manner of things.
When you're posting, asking for support on Any Tech forum always try to include the following information to get the best response

Full description of your problem , inlcuding all error information and error numbers
Make and model of Hardware including PC
Version of operation system (version of Windows) including any service packs (if you click start ... run .. then type winver, this will give you loads of information)
Version of Software causing the issue

I know this seems like a pain and as I said before there could be any number of things causing runtime errors so any information you can provide to narrow this down will help

So go to the Roxio Forum, post your issue and all your details, you should .... I stress should, not will .. get a resolution ..... Good Luck M8

Yeah, I've had a look through that. Nothing worked.

Sid James · May 12, 2011

Perhaps you should post your own entry on there mate, maybe someone in the know will help

Sid James · May 12, 2011

Good guide here for what to include when asking for help on the Roxio Forum ..... http://forums.support.roxio.com/topic/70254-getting-the-most-out-of-the-roxio-community/

BlueTak · May 12, 2011

I have posted on the forum mate, no answer on there, seems a bit dead.

Sid James · May 12, 2011

The only other suggestion I have (cos I know nothing about roxio doodah) is try it on your PC with another account, perhaps logged in as admin .. if no Joy then try on another machine , at least you can isolate the problem and have more ammo to go back to Roxio with

RFUS · May 12, 2011

Long shot this -- it probably won't help -- but try right clicking the program and running as administrator, instead of just opening it normally.

Also, are you positive the program is compatible with your OS?

And another one... if you haven't done this already... try uninstalling it then re-installing.

Very basic solutions them, so I'm not holding my breath, but everything's worth a try!