My FA complaint: dealt with by a standard reply about refs

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jimbo2011

Player Valuation: £750k
My email, Sunday:
Dear Sir or Madam, I spent nearly £300 getting from my home in Solihull to the Merseyside derby taking into account tickets, petrol and so on. £300 might not be alot for the suited massive of the FA in your ivory towers, but to normal people it is. The entire day was ruined from the moment your appointed official Martin Atkinson chose to send Jack Rodwell off subsequently changing the entire direction of the game. I understand that when visiting a football match the result is something that you have to live with but I feel genuinely aggrieved that Mr Atkinson influenced the result so significantly with his blatantly one-sided and inept performance. I would like to know if there is an avenue for me to pursue recompense for my financial losses yesterday through the FA.

Their response, today:
Thank you for contacting The Football Association.

Whilst understanding your frustration as a football fan, every supporter will have an opinion on the game’s major talking points and we’re always interested to hear them. The Football Association receives frequent correspondence on individual refereeing decisions across all levels of football as well as on the performance of referees in general. It is important to understand that without a referee there is no game and as a result the long-term health of football relies on recruiting, retaining and developing referees. Whilst 100% consistency is impossible when human judgment is introduced into a situation, referees get the overwhelmingly majority of decisions right. In fact they are arguably the most consistent people in the game making split-second decisions that will be analysed repeatedly by slow motion cameras and panels of football experts.

There is a system in place for monitoring the performance of referees and referee's assistants. This involves referees assessors and reports from club managers. All assessors come from a footballing background and the majority are fully qualified referees themselves. The performances of referees over a season are then taken into consideration when the leagues appoint their referees for the following season.

The Select Group officiates in the Premier League and is the responsibility of Mike Riley, General Manager of the Professional Game Match Officials Limited (PGMOL). Premier League refereeing enquiries should be addressed to Mike Riley, The Premier League, 30 Gloucester Place, London W1U 8PL or via info@premierleague.com.

We do appreciate all of the feedback we receive from supporters. This feedback is collated and used to build a picture of public opinion and is subsequently fed back internally within the organisation. Please rest assured your comments will form part of this feedback process.

What a bag of bollocks eh!?
 

No offence mate, but they were hardly gonna write you a cheque for £300 were they?

A non template reply might be nice though.
I haven't even had a reply for mine. The closest thing to abuse that I put was that they needed to stop brown nosing bigger clubs or people would just stop going to see the football when the rugby was a lot more fair play and then they'd be trying to run a 5 team league.
 
What were you expecting them to say?

I am curious what people expect when they send these sort of letters of to organisations like the FA?

Disipline issue are held within so it's unlikely we would ever get the response we would like if any at all. If we see the ref doing lower league games it means they have dealt with it but they are not going to tell you or I and possibly not even the media.
 

What were you expecting them to say?

I am curious what people expect when they send these sort of letters of to organisations like the FA?

Disipline issue are held within so it's unlikely we would ever get the response we would like if any at all. If we see the ref doing lower league games it means they have dealt with it but they are not going to tell you or I and possibly not even the media.

The respect of an actual reply and not a template.
 
The respect of an actual reply and not a template.

Do you honestly believe they have someone sitting there waiting for complaints so they can give a heartfelt response?

They probably get hundreds of emails with all types of various issues, complaints and questions etc....

They don't care about you or any other fans gripes with a ref.

Large organisations and business who don't employ a team of customers services people normally have generic responses and even those that do sometimes give generic responses its just the way it is.
 
Do you honestly believe they have someone sitting there waiting for complaints so they can give a heartfelt response?

They probably get hundreds of emails with all types of various issues, complaints and questions etc....

They don't care about you or any other fans gripes with a ref.

Large organisations and business who don't employ a team of customers services people normally have generic responses and even those that do sometimes give generic responses its just the way it is.

This. I wrote a complaint too. Just to get rid of some frustration, but I dont actually think they were going to give me an individual responce.
 
Do you honestly believe they have someone sitting there waiting for complaints so they can give a heartfelt response?

They probably get hundreds of emails with all types of various issues, complaints and questions etc....

They don't care about you or any other fans gripes with a ref.

Large organisations and business who don't employ a team of customers services people normally have generic responses and even those that do sometimes give generic responses its just the way it is.

Well maybe even a template written for that game itself then. The point is, there's absolutely no reason to have an option to email them if they're not even going to read/reply to it.
 
I also complained, to both the FA and the premier league. My reason for doing so wasnt to get an answer to my complaint but to add my voice to the many complaints they must have already recieved. These organisations can dismiss a small number of complaints as "disgruntled fans" however when the come in large numbers about the same issue it must help influence in some way.
 

Well maybe even a template written for that game itself then. The point is, there's absolutely no reason to have an option to email them if they're not even going to read/reply to it.

Didn't people email them via the 'feedback' option? Like i said they probably get all sorts of questions through it not just complaints.

Anyway in this day and age of technology they would get more flak and critiscism if they didn't offer an email address for correspondance.
 
I'm amazed they didn't give you the 300 quid back.

haha! Nah mate, it wasn't about getting the £300 back, that was just a side issue to further vent my disgust. Of course they wouldn't refund anyone. It was more a bit of therapy at the time and I hoped that others would do the same which they did it seems. A generic response is ok but as andrew says earlier in the thread, one that deals with the individual game might be better recieved.

The FA and football in general only really cares about us as something to squeeze money out of...
 

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