Lush - You couldn't make this up

GrandOldTeam · January 23, 2011

How about this for a response to admitting to handing over thousands of credit card details;

http://www.lush.co.uk/

WE ARE VERY SORRY TO CONFIRM THAT OUR WEBSITE HAS BEEN THE VICTIM OF HACKERS.

24 hour security monitoring has shown us that we are still being targeted and there are continuing attempts to re-enter.

We refuse to put our customers at risk of another entry - so have decided to completely retire this version of our website.

Thats nice of you - but heres a thought, how about doing it in the first place?

For complete ease of mind, we would like all customers that placed ONLINE orders with us between 4th Oct 2010 and today, 20th Jan 2011, to contact their banks for advice as their card details may have been compromised.

So there's the poor advice/disclaimer in place.

We Believe hacking is a serious crime which steals large amounts of money and disrupts the lives of cardholders.

Did a six year old write this?

We Believe that hacking erodes the trust between businesses and their customers and creates a climate of fear around online ordering.

We Believe in working with police and banks to do all we can to bring this branch of organised crime to justice.

WE ARE EXTREMELY SORRY TO EVERYONE THAT HAS BEEN AFFECTED. FURTHERMORE WE WOULD LIKE TO REASSURE YOU THAT WE ARE WORKING WITH THE RELEVANT PARTIES TO COMPLETE FORENSIC INVESTIGATION

A completely separate, temporary website will be launched in a few days - initially taking PayPal payments only.

Meanwhile we would be delighted to serve you in our shops or take your order at our Mail Order Phone Room. Both of which have not been affected by this crisis since their credit card terminals are directly linked to the banks only and are not internet based.

We would like to thank all our customers for standing shoulder to shoulder with us whilst we have shared being victims of this crime.

All customers potentially exposed to this breach were sent an e-mail on 20 January 2010.

TO THE HACKER
If you are reading this, our web team would like to say that your talents are formidable. We would like to offer you a job - were it not for the fact that your morals are clearly not compatible with ours or our customers'.

Mail Order Phones are open:
Mon - Fri 8am to 9pm
Sat 9am to 5pm
Sun 10am to 4pm

For all enquiries, concerns, help or advice please contact us on the mail order telephone number: 01202 668545