Might just be my experience, but you can't hear a customer when you put them on hold. Your line goes off too. Depends what system the call centre is using I guess
Has anyone or does anyone work in anf form of call centre
- Thread starter ianefc
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Might just be my experience, but you can't hear a customer when you put them on hold. Your line goes off too. Depends what system the call centre is using I guess
ijjysmith
Calm
Yup. Think it depends.
We could always hear. Was funny as anything sometimes.
ianefc
Player Valuation: £70m
I was trying to change my address on my car insurance as I had used my old one by accident (atatched to my gocompare account when logged in I forgot to update it) insurance cert got delivered to old address this is how I found out, whilst on hold I talked about the fact id had a slight bump, when the lad came back on the line he fobbed me off sayin system wouldnt update an that he would call me 2moz, he did say i was stil insured and that a note had been made against my account.
Clocked.
ianefc
Player Valuation: £70m
would seem that way, but I typed my op into google an almost all the answers are sayin that they cant hear me if on hold listening to music but they can if im muted, which they shouldnt do
I think they've been listening mate as that was a brush off. Ah well you'll know for next time.
ianefc
Player Valuation: £70m
Could be a tough lesson though if the guy, who's car has a slight scuff on it, won't go through insurance, and they won't pay an it becomes a police matter.
The lad hasnt been in contact yet though so maybe icould get away with it
The insurance companies are unbelievable snakes. There needs to be tighter legislation. The business is a rip off for many.
I think the FSA are really trying to crack down on them at the moment with stricter rules. You can always go to the financial ombudsman too if you think there's been any foul play
It's their general overcharging and then trying to duck responsibilities that does my head in most mate. And the prejudice against certain post codes.
In order to get a fair insurance quote you have to cheat sadly, and that's not right.
electricblue
Player Valuation: £35m
This. One giant scam it is. They try to up your premium the second year then get all apologetic when you ring them to say that you are not renewing.
Not to mention making a claim when you are treated like you are trying to rob a bank.
Hi mate,
I run a call centre and we use the Mitel phone system and as Mikey said it works in two ways
A: We can mute the call which will just go quiet at your end and we can hear what your saying
B: We can put you on hold, you will hear hold music and we cant hear what your saying.
I run a call centre and we use the Mitel phone system and as Mikey said it works in two ways
A: We can mute the call which will just go quiet at your end and we can hear what your saying
B: We can put you on hold, you will hear hold music and we cant hear what your saying.
ianefc
Player Valuation: £70m
Cheers mate
Baines' left foot
Player Valuation: £90m
Swift Cover don't know about my most recent 3 points on my license. Saved me about £300. Now it's up for renewal I've got a cheaper renewal quote WITH the extra points from somewhere else than Swift Cover.
Swivel on that Iggy Pop you saggy tw*t.
This isn't relevant at all.
Swivel on that Iggy Pop you saggy tw*t.
This isn't relevant at all.
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