I've mentioned on here before that I try to get to 3 or 4 Bundesliga weekenders every season, as the experience is difficult to better.
Anyway, I've just had a superb display of customer (hate using that word in football parlance - we're fans moer than customers) service from FC Augsburg. I e-mailed them, asking about a ticket for their game against Wolfsburg on Friday 14 September. I knew that tickets went on general sale on 1 August, and this is never likely to be a sell-out. However, I daren't ever trust the Ukrainian postal system to have tickets delivered safely, so I always contact the club I'm visiting and ask if I can collect on match day.
Augsburg e-mailed me back within about 5 minutes, attaching a .pdf which is my reservation. I pay on the day, and they also attached the usual stadium map etc and indicated which box office I need to head for. Also, they gave me the name of the matchday operations manageress and her direct dial number in case I run into difficulties or my train is delayed etc.
Terrace ticket for €13. No dramas - just a kind of "bring cash on the day and square us away then, your ticket is guaranteed etc" kind of spirit, and I can't have asked for more.
Yet another example of how good German football can be. Superb.
Anyway, I've just had a superb display of customer (hate using that word in football parlance - we're fans moer than customers) service from FC Augsburg. I e-mailed them, asking about a ticket for their game against Wolfsburg on Friday 14 September. I knew that tickets went on general sale on 1 August, and this is never likely to be a sell-out. However, I daren't ever trust the Ukrainian postal system to have tickets delivered safely, so I always contact the club I'm visiting and ask if I can collect on match day.
Augsburg e-mailed me back within about 5 minutes, attaching a .pdf which is my reservation. I pay on the day, and they also attached the usual stadium map etc and indicated which box office I need to head for. Also, they gave me the name of the matchday operations manageress and her direct dial number in case I run into difficulties or my train is delayed etc.
Terrace ticket for €13. No dramas - just a kind of "bring cash on the day and square us away then, your ticket is guaranteed etc" kind of spirit, and I can't have asked for more.
Yet another example of how good German football can be. Superb.