Little Ralphy
Player Valuation: £15m
Took a suit to the dry cleaners the other week cos had a few weddings coming up. Went in to pick it up and they tell me there are small holes around the crotch area. About 8 of them. The woman said they check the clothes before cleaning, and they found them. They washed it and put a tag on it. She said I must have caught it on something.
Short story They refused to accept responsibility, changed their story on what had caused the damage a few times and insist I pay for the cleaning and take back the suit. I refuse because i say it was perfect when I dropped it off and they have damaged it.
Longer story Obviously I disputed this, cos about 20 mins before I took it to the cleaners I'd tried my suits on to see which one to wear and Mrs Ralphy picked this one. She checked it over cos she hadn't seen it before and neither of us noticed any issues.
Knowing this I obviously disputed the holes already being there, the manager came out and it went along the lines of -
Why would they clean a suit that has holes in, without first contacting the owner?
He explained they often get people wanting to clean trousers with holes in the knees, or suits with holes in the elbows.
Wtf, why would someone pay them to clean something that was damaged and they'd never wear!
How do I know they didn't damage the suit and then just stick a label on saying they found holes before it was cleaned? Given when I dropped the suit off I was under the impression it was in perfect order (I've worn it twice) and now they give it me back saying it wasn't, and nothing they did damaged it.
The manager examined it and said it had been caught on something. I explained I would remember that given the area it is in. He then said it was moth bites. I said I doubt that as it's kept in a proper sealed suit bag. And why would they only eat the crotch? Surely we'd see signs all over.
He then decided it was cigarette burns. I explained I've worn it twice for work and I don't smoke and no one close to me does either. In work people can't so it has never had that exposure.
He then decided it was insect damage but the kind that doesn't show until it has been cleaned, because the dirt that holds it together is cleaned away! WTF!
He said he had an expert who could repair it and he could send it to her and ask her to fix it. I refused to pay for them cleaning it when he asked and said we could speak when his tailor had repaired it.
He was quite calm to be fair despite him trying to pursuade me no one would notice when I wore it anyway! And I stayed calm at the time as there was no need to get wound up.
Go back today and he's not there and the two woman get my suit and explain the expert couldn't fix it and she is 100% certain it is cigarette or firework burns! Fireworks!! She then got snotty when I explained I've not been close to either! Snatched the suit away from the counter and said if I want to pay £100 for an expert to see it then they'll agree with them anyway. Said the shop was about to close and I should phone back when the manager was there on Monday, given I wasn't able to go during the week!
That's quite long so well done for anyone who made it this far, anyone had any experience with anything like this? What are my rights?
Short story They refused to accept responsibility, changed their story on what had caused the damage a few times and insist I pay for the cleaning and take back the suit. I refuse because i say it was perfect when I dropped it off and they have damaged it.
Longer story Obviously I disputed this, cos about 20 mins before I took it to the cleaners I'd tried my suits on to see which one to wear and Mrs Ralphy picked this one. She checked it over cos she hadn't seen it before and neither of us noticed any issues.
Knowing this I obviously disputed the holes already being there, the manager came out and it went along the lines of -
Why would they clean a suit that has holes in, without first contacting the owner?
He explained they often get people wanting to clean trousers with holes in the knees, or suits with holes in the elbows.
Wtf, why would someone pay them to clean something that was damaged and they'd never wear!
How do I know they didn't damage the suit and then just stick a label on saying they found holes before it was cleaned? Given when I dropped the suit off I was under the impression it was in perfect order (I've worn it twice) and now they give it me back saying it wasn't, and nothing they did damaged it.
The manager examined it and said it had been caught on something. I explained I would remember that given the area it is in. He then said it was moth bites. I said I doubt that as it's kept in a proper sealed suit bag. And why would they only eat the crotch? Surely we'd see signs all over.
He then decided it was cigarette burns. I explained I've worn it twice for work and I don't smoke and no one close to me does either. In work people can't so it has never had that exposure.
He then decided it was insect damage but the kind that doesn't show until it has been cleaned, because the dirt that holds it together is cleaned away! WTF!
He said he had an expert who could repair it and he could send it to her and ask her to fix it. I refused to pay for them cleaning it when he asked and said we could speak when his tailor had repaired it.
He was quite calm to be fair despite him trying to pursuade me no one would notice when I wore it anyway! And I stayed calm at the time as there was no need to get wound up.
Go back today and he's not there and the two woman get my suit and explain the expert couldn't fix it and she is 100% certain it is cigarette or firework burns! Fireworks!! She then got snotty when I explained I've not been close to either! Snatched the suit away from the counter and said if I want to pay £100 for an expert to see it then they'll agree with them anyway. Said the shop was about to close and I should phone back when the manager was there on Monday, given I wasn't able to go during the week!
That's quite long so well done for anyone who made it this far, anyone had any experience with anything like this? What are my rights?
