Empty seats when so many couldn't get tickets - how do we resolve this?

[Hellerad]

My mate got to the turnstile yesterday and this ticket didn't work so he went the ticket office and they told him "they'd double sold this ticket" and basically went on to say whoever got in first got the seat.

Even worse they couldn't reimburse him and he'd paid 15 quid for parking as well.

Poor sod basically had to drive back his and catch second half on the telly.

Am sorry thats absolutely diabolical.

If he can make contact with the club they will typically do something. If they truly double sold they can comp a future ticket and traditionally throw in something from the shop or a snack as an apology. Obviously a new stadium and new owners, but this is a very standard policy.

Just have to communicate it.