Digital tickets

[ToffeeTim]

I only downloaded the app today mate as I seen that's what everyone has done. I normally just log into my account from the website. Nothing though

That's annoying

I just tried the app today for the first time on the off chance it would work, and thankfully the ticket was there. But seems it's not a fix for everyone. There's definitely issues with their system, especially since their automated emails talk about memberships. I think it would definitely be helpful if EFC fan services could at least acknowledge the issues and give some reassurance they are working to fix everything for tomorrow. It's definitely a big task with the new stadium and I think most would have patience if they recognised the issues.

 

[jinkyali]

Have you tried downloading and checking the Everton app

I got an email during the night saying I'd bought a 15 quid membership but then saw the ticket had been added to my account on the app and I downloaded it from there.

I didn't actually get an email with the tickets attached and not sure this is how they are going to do it (if anyone has received tickets by email please correct me.)

This has happened to me
How can I transfer out. I don't want it. My brother does.

 

[Seanjd]

Have you tried downloading and checking the Everton app

I got an email during the night saying I'd bought a 15 quid membership but then saw the ticket had been added to my account on the app and I downloaded it from there.

I didn't actually get an email with the tickets attached and not sure this is how they are going to do it (if anyone has received tickets by email please correct me.)

Ah yes this worked.

 

[maccavennie]

They’re not taking calls now. Still not got mine. I have an email confirming I bought it but when I pressed resend email the new one says I’ve bought a membership.
Hopefully it comes because i guess there’s not much else i can do. Haven’t got time with work to queue at the ticket office. I don’t suppose rocking tomorrow night with an email is going to do anything.

I'm in the same boat as you mate. Not sure if it'll be worth going down straight after work tomorrow if there's hundreds with the same issue.

Hopefully we get it at some point

 

[kev]

They’re not taking calls now. Still not got mine. I have an email confirming I bought it but when I pressed resend email the new one says I’ve bought a membership.
Hopefully it comes because i guess there’s not much else i can do. Haven’t got time with work to queue at the ticket office. I don’t suppose rocking tomorrow night with an email is going to do anything.

I think ALL confirmation emails say it's for membership instead of tickets. Not sure why.

 

[HonyTibbert]

I am a ST Holder in auto cup scheme, payment went through ok, confirmation from Everton got the ticket, history says ticket is there. But the season ticket in apple wallet doesn’t have show Mansfield as the next game. Anyone in a similar situation, using iPhone. I have tried re downloading season ticket also. Any help appreciated.

 

[ToffeeTim]

This has happened to me
How can I transfer out. I don't want it. My brother does.

Sorry not sure how or if it can be transferred. I think I've saw others say you can only transfer tickets to another member.

 

[maccavennie]

I think ALL confirmation emails say it's for membership instead of tickets. Not sure why.

No mate my first email is to confirm i have purchased 2 tickets. Then I thought id resend the email again to see if it updates my account with the tickets or a link and this email says I've now purchased forever Everton membership

 

[kev]

No mate my first email is to confirm i have purchased 2 tickets. Then I thought id resend the email again to see if it updates my account with the tickets or a link and this email says I've now purchased forever Everton membership

The confirmation email that I got about tickets definitely said 'membership' and if you look back through the thread it seems to be happening with a lot of people. God knows why.

 

[Workers Playtime]

Like a lot of others, I bought tickets on general sale. Got the confirmation email, but no e tickets. Can’t find out any more as the call centre isn’t taking calls! The app says I have no tickets to manage. Could they not at least put something on FAQs to say what’s happening?

 

[jinkyali]

The ticket bought under my sons account number hasn't appeared in his app whilst mine has.

Bought at the same time.

 

[maccavennie]

The confirmation email that I got about tickets definitely said 'membership' and if you look back through the thread it seems to be happening with a lot of people. God knows why.

Yeah my 2nd email when I requested it has turned into a membership purchase.

Everything just seems completely screwed up.

Oh well, hopefully more people through the late afternoon/evening start receiving their tickets.

 

[bigjonny]

I am a ST Holder in auto cup scheme, payment went through ok, confirmation from Everton got the ticket, history says ticket is there. But the season ticket in apple wallet doesn’t have show Mansfield as the next game. Anyone in a similar situation, using iPhone. I have tried re downloading season ticket also. Any help appreciated.

I’m not in the autocup but I bought mine on the first day, it’s not showing on my season ticket or in the app, which I downloaded for the first time today. I’m going to start worrying if it’s not there in 24 hours.

 

[Adscum]

The ticket bought under my sons account number hasn't appeared in his app whilst mine has.

Bought at the same time.

Does he have a customer number with a login? Could you maybe try adding yours from the app into your wallet... and then log out/log back in to the EFC app using his details and do the same?

Might not work but thought it was worth suggesting.

 

[Julius Geezer]

Just checked the App and my tickets are on there , I got the membership confirmation email this morning and have been sat there all day waiting for my tickets via email.
Just checked the App and there they are…