It`s because the staff aren`t trained or told anything about what they`re serving, let alone asked to try it.
My eldest lad has recently started a Summer job in a large place that caters for weddings, communions, big functions etc.
He has a duel role of waiting on and going behind the bar.
His bar training consisted on being told to go behind the bar and watch what the others did, that was his training !
Where as my corner local, gives all of the staff a proper run through of how to pour a pint, whether it`s Guiness, real ale, lager or keg bitter.
Once they`ve grasped that, they`re then shown how to change a barrel and once they`ve mastered that, they`re shown how to look after the casks of real ale.
So kind of like an apprenticeship.
