I'd have thought the UK’s Equality Act 2010 can be cited if a purely digital method discriminates against someone without a smartphone. Potentially even consumer rights. Everton didn't confirm the process prior you purchasing your season ticket...
I have raised with CAB and Trading Standards today as well as a complaint via EFC website. CAB suggested that the Club should provide physical tickets as a gesture of good will - not sure that'll work!
I've just had the same response to my application for a physical ticket as @Dario Terracotta above. It said:
"Based on the information reviewed, we are unable to approve your application on this occasion. Our records show that your account has...
Same! I had a work phone a few years ago and downloaded the digital ticket onto that ad guess what? It didn't let me through the turnstiles. Requested physical ticket then and now and have been denied. I don't always carry a phone and the one I...