I've just had the same response to my application for a physical ticket as @Dario Terracotta above. It said:
"Based on the information reviewed, we are unable to approve your application on this occasion. Our records show that your account has...
Watched the first half in the south stand....
....second half in the west stand...
BTW, there's no way that was a full house today. Empty seats all over the place...blocks in some places.