I received the exact same reply. Even though it is a generic template, it's amazing to me that they even took the time to respond to us. I work for Major League Baseball here in the U.S. and they would NEVER take the time to acknowledge a complaint. Especially about an umpire.
Refs will continue to make decisions that they WANT to make until they are held accountable for poor performances. All sports officiating is like this. I work for a major league baseball team and I see it everyday. No one will reprimand the umpires if they continue to make bad calls. They go...