I'm not in business at all, but when the heritage collection was introduced with the 80's style crest on it the majority of feedback on forums, twitter etc were saying how good the range looked and if we were looking to bring a new crest it should go back to that. The club had in a way unintentional market research there already as to what we the fans wanted, then after the leak of the new badge had more with the vast majority hating it yet they still stuck with it. Just makes no sense at all alienating the people who your wanting to buy merchandise with it on.