What are you currently listening to?

I’m on the call centre waitlist for my bank to query a payment. Having to listen to some absolutely dire pop/raggae trash while I wait. Why do they do this ?
 
so you give up being on hold and put the phone down, less calls to answer = less staff to pay
I was on hold for 15 minutes. She couldn't help so said she would transfer me to another department. On hold for 20 minutes before I got an automated message to say they were busy and to please leave a message. I did. That was 4 hours ago and still no contact.
 

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