Call ourselves The People's Club???????

[Brennan]

Tbh I've been harsh on the fella. I think the club should refund out of good faith. These are extenuating circumstances. Should be up to 48 hours prior to the match or something.

And then they'd have to give a refund to every person who rings up and pretends they're ill.

 

[toffeestillidie]

Weighing in from a distance, I sort of see the wisdom in both points of view. I've read loads of stories on the internet of companies going out of their way to appease customers, and I think these resonate really well and generate a lot of good will for them.

I don't know how OP was dealt with by customer service, but its possible the issue here may be rudeness or lack of professionalism. After explaining the policy clearly to him, they should have directed him towards some of the places you all mentioned where he could easily sell the ticket. Problem solved, everyone is happy. This may very well have occurred, but if it had I doubt OP would have been so furious.

Generally, how difficult is it to sell a ticket? If it is a challenge right now, the club could very easily set up a ticket exchange, where fans could post tickets they cannot use, and other fans can buy them. This would be a matter of simple web development, so it would be very very low cost to the club. Can't be sure but I believe I've heard of other clubs doing this. If unobstructed seats sell out, this could actually increase attendance, helping improve the atmosphere with fewer empty seats.

 

[noharmdone]

Weighing in from a distance, I sort of see the wisdom in both points of view. I've read loads of stories on the internet of companies going out of their way to appease customers, and I think these resonate really well and generate a lot of good will for them.

I don't know how OP was dealt with by customer service, but its possible the issue here may be rudeness or lack of professionalism. After explaining the policy clearly to him, they should have directed him towards some of the places you all mentioned where he could easily sell the ticket. Problem solved, everyone is happy. This may very well have occurred, but if it had I doubt OP would have been so furious.

Generally, how difficult is it to sell a ticket? If it is a challenge right now, the club could very easily set up a ticket exchange, where fans could post tickets they cannot use, and other fans can buy them. This would be a matter of simple web development, so it would be very very low cost to the club. Can't be sure but I believe I've heard of other clubs doing this. If unobstructed seats sell out, this could actually increase attendance, helping improve the atmosphere with fewer empty seats.

Our official Partner is StubHub.. use them !!
Rudeness ? Cuts both ways ..

 

[toffeestillidie]

Our official Partner is StubHub.. use them !!
Rudeness ? Cuts both ways ..

Wasn't trying to make a point, just asking questions. If the club customer service directed this guy to StubHub to exchange his tickets, then in my opinion the club has done nothing wrong.

 

[evertondotcom]

Not the clubs fault unfortunately.

I understand your point, but it's nothing to do with EFC.

 

[McBain]

Aren't plane tickets non refundable and incur a charge to change if, for example, a football match is postponed or if you have to change because of illness? Carrying on the travel theme, it is the same for trains as well. One example, a few years ago I booked a birthday weekend away with a few mates and my girlfriend but we broke up after I had bought the train tickets, couldn't get a refund so I got on with it without fuming.

With the information to hand it does not sound like exceptional circumstances, it is very unfortunate but T&Cs are there for a reason.

You can't tell I work in a place where people constantly try to claim all kinds of crap to get refunds can you?

This from the University of Melbourne Travel Website on 'Non Refundable' Tickets.

Non-refundable airline tickets do not always mean that you do not get a refund if you do not fly. It is often possible to obtain a refund on the fees and taxes if a ticket is not used.
There is no law requiring airlines to refund airline (or any other agencies including airports) fees and taxes if the traveller does not actually fly, however most airlines do refund these charges on request.
All airlines operating flights within Australia will refund some or all of any charges and taxes paid less a ‘reasonable’ administration fee. If the administration fee reasonably incurred exceeds the amount of the refund, no refund will be paid.
Only Jetstar and Tiger Airways nominate an administration fees of $30 and $50 respectively for refunding taxes.
Generally, a formal refund request is necessary as airlines and travel agents will not even think about returning taxes unless prompted by the traveller.
Reservations made through a travel agent means refunds can only be reclaimed via the same agent, who may add a second charges in addition to the charge levied by the airline.

Saying 'Its not the Clubs fault, when quite clearly they write the rules is shabby. How many seats a week would a football team sell as opposed to an airline?

Weighing in from a distance, I sort of see the wisdom in both points of view. I've read loads of stories on the internet of companies going out of their way to appease customers, and I think these resonate really well and generate a lot of good will for them.

I don't know how OP was dealt with by customer service, but its possible the issue here may be rudeness or lack of professionalism. After explaining the policy clearly to him, they should have directed him towards some of the places you all mentioned where he could easily sell the ticket. Problem solved, everyone is happy. This may very well have occurred, but if it had I doubt OP would have been so furious.

Generally, how difficult is it to sell a ticket? If it is a challenge right now, the club could very easily set up a ticket exchange, where fans could post tickets they cannot use, and other fans can buy them. This would be a matter of simple web development, so it would be very very low cost to the club. Can't be sure but I believe I've heard of other clubs doing this. If unobstructed seats sell out, this could actually increase attendance, helping improve the atmosphere with fewer empty seats.

A good dose of Common Sense here mate. Good Post. The club is a Business. Give them a refund, charge them a nominal cancellation fee, re-sell the ticket for a slightly higher re-selling price to someone who desperately wants one. Win Win.

 

[Kurt.]

I agree with Kurt on all this.



Carry on.

 

[Muggins]

I agree with Kurt on all this.



Carry on.

Did you spot the type-o in the title...?

 

[somuchfun]

Did you spot the type-o in the title...?

Nice one. I like cubs ( not the baseball or whatever team )

 

[peteblue]

Woke up with a bit of a headache this morning ( could have been the beer) and now fuming that Bill won't drive down to ours with a refund for me.......... For every genuine request there will be ten that aren't .........

 

[Foot Long Hot Dog]

Mates, in this day and age that is so out of touch it's bordering on Robbery. I'm not against anyone or the Club, but I'll bet everyone here telling the OP its your own fault would be absolutely fuming if they couldn't get refund / massive discount on the next ticket if they 'Hired' a 'seat' on an airplane for that trip you'd been planning forever.

Comparing this to robbery? haha you're talking out of your hairy hoop lad. The club have done nothing wrong at all here.

btw what the feck is wrong with them all, that every single one of them has been declared 'unfit' to watch the match, over 24 hrs before if kicks off?

 

[Kurt.]

Did you spot the type-o in the title...?

Dib Dib Dib !!!