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6 REFUNDS
- Refunds will only be granted in extenuating circumstances, to be decided by the Club.
- Requests for refunds of must be done so in writing to the Club.
- Refunds for Season Tickets will be calculated on a pro rata basis and will incur a £20 cancellation fee.
- No refund can be made in respect of matches not attended.
- Season Ticket holders who have elected to purchase their Seasoncard by the Direct Debit scheme should note that failure to complete all payments will result in cancellation of the Seasoncard. In such cases, any payments received will be refunded, less a £20 cancellation fee.
- No guarantees can be given by the Club that the match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever, other than that detailed below.
- Where a match is postponed before kick-off, a Season Ticket holder unable to attend the rearranged playing of the match shall be entitled to a refund of the proportion of the Season Ticket fee and booking fee (if any) that corresponds to that match.
- Where a match is postponed after kick-off, a Season Ticket holder unable to attend the rearranged playing of the match shall be entitled to a refund of (a) 60% of the proportion of the Season Ticket fee and booking fee (if any) that corresponds to that match if the match is postponed before the commencement of the second half; or (b) 40% of the of the proportion of the Season Ticket fee and booking fee (if any) that corresponds to that match if the match is postponed between the commencement of the second half and the completion of the match.
- The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.
- No refunds will be given in respect of games switched to accommodate live television coverage.
- If a match is postponed or abandoned for any reason before half-time the match tickets will be valid for the rearranged date.
- If you do not wish to attend the rearranged match, you shall be entitled to a refund.
- Under NO circumstances will refunds be given after the said game.
- A refund will only be paid if the Club receives a refund application within 48 hours of the announcement of the rearranged match.
- Refunds on match tickets are subject to a £2 cancellation fee per ticket, save for any abandonment.
- Booking fees charged at the time of purchase will NOT be refunded.
- All applications for and correspondence in relation to refunds must be addressed to the Everton Fan Centre, and must be accompanied by the relevant unused ticket.
- Fixture dates are subject to change. The Club will accept no responsibility for additional charges incurred, e.g. travel costs.
- The above terms also apply to tickets purchased online.
10.3 Conduct
The home match ticket is issued for your sole use and you shall not resell, assign or (save as set out in clause p. below) transfer the home match ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the home match ticket includes reference to offering to sell a home match ticket, exposing a home match ticket for sale, making a home match ticket available for sale by another and advertising that a home match ticket is available for purchase. For the avoidance of doubt (and by way of example only) this home match ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Barclays Premier League or the Club.
If more than one home match ticket is issued to you one home match ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your guest(s) for his/her personal use only provided that such transfer takes place in consideration of no payment or benefit in excess of the face value of the home match ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer to any guest will be subject to the Conditions which will (save for any rights to transfer under this clause or any rights to a refund under Section 6) apply to the guest as if he were the original purchaser of the home match ticket (and you must inform the guest of this). You will provide the name and address of your guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your guest are unable to use any home match ticket then you may transfer that home match ticket (s) to a natural person who is known to you personally who would be entitled (under the Conditions) to purchase such home match ticket and attend such match provided that such transfer takes place in consideration of no payment or benefit in excess of the face value of the home match ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer will be subject to the Conditions which will (save for any rights to transfer under this clause or any rights to a refund under Section 6) apply to the transferee as if he were the original purchaser of the home match ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.
The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law.